ŁukaszBachman

Hi Adam! In next version of Intella Connect we are planning to introduce hierarchical tags. Those will allow to group similar tags into logical sets. For instance, you could create a parent tag "work", "searches" or "final" and link new tags as their children. That way you could tell your client that for him only the "final" tags are relevant, and the others are just a by products of your own work. The other groups of tags will still be seen in the UI, but it will be a bit easier to work with them. Would that be a good enough replacement for the ability of hiding tags that you mentioned before? Commenting on the last question: I do think that this sounds more useful (we originally wanted to do it like this), but there is one limitation of that approach. It wouldn't allow you to create a permission for tags that do not exist in your case. Right now you can decide that the role "Junior Reviewer" cannot see anything tagged with "privileged". If you give access "Jake" (a Junior Reviewer) to 10 cases then you will make sure that he won't see anything tagged as privileged. You loose this ability when you bind this permission to tags existing in given case.

Hi Jason! I'm kind of hoping that other users will help you out with this, as we don't have required level of expertise in terms of dealing with Mac mail. We'd love to get our hands on some documentation as well.

Hi Richard! Could you explain what kind of data are you exactly missing in the currently available information? I think you could find all the necessary info in the following files: audits/local-user.csv - detailed information about user's action and when the indexing occurred indexing-***.csv - details about indexing status main-*.log - indexing summary I know that this data is a bit spread around, but it should have everything for you to do the job. In future we want to build more advanced auditing tool (with search, filters and reporting), but no concrete dates yet.

Hi Adam! Good points, I could see both features being nice to have. With the structural approach, wouldn't you be worried about the disk space that it might require? Also, how to combine it with automatic backups? In this case making such "daily snapshots" could explode the amount of disk space required.

Hi! I think that this has been explained already, but I'll answer this again so that more people can find this information. The 'events.log' file is a proprietary binary file that can be read only by Intella. Despite having a "log" extension like our other log files do, it's not a text file so it can't be read this way.

Hi lmwashere! Thanks for reporting the "case locked" issue, it seems that it will have to be addressed by us as it clearly shouldn't be locked. And yes, if you can see (manage) a case then you can unshare it, even if it was shared by another user. If you have "can manage own cases" permission, then the case will show up in your list only if you are it's creator. This information is stored in the case.xml file. If you have "can manage all cases" permission, then the case creator field is ignored and you are able to manage all cases.

Adam, I'll add your request to our roadmap, but it will have to wait until we get server side indexing ready (that has a priority and it's already being worked on ). No update on merging cases yet, sorry, but I assure you we have not forgotten about this feature. It's high on our priorities list, but we need to address others matters first before we can tackle it.

Hi again, it just was pointed out to me that you intend to use hidden text layers in PDFs. I missed that fact when writing my past reply. Can you supply us with some example of your OCRed PDFs so that we can have a look if the hidden text layer will be properly processed?

Hi Jason! I don't foresee any issues with this case. As I'm sure you already know Intella offers support for both OCRed text and CJK languages, so I think that it is a perfect match for you case! I believe that most of the time you will be working with Keywords Lists, so you'll be glad to know that any type of query supported by Intella will also work for CJK languages. Before you start, though, I would like to point you to few relevant parts of our Intella User Manual, which contains everything you need to avoid any bumps on the road. Chapter 11: Optical Character Recognition It will guide you through the process of importing OCRed documents back to Intella or setting up an OCR server. Most of our users use an external tool to OCR documents and then import the text back, which I understand is your preferred way of doing it as well. Just make sure that your tool is producing a valid UTF-8 output and produces one file per document it processes. 5 Frequently Asked Questions FAQ contains two important information regarding CJK support. Concretely: Why do Chinese/Japanese/Korean queries give imprecise search results? Explains in details how Intella is treating CJK languages by using bi-grams. This knowledge can be very handy in you are having some doubts if results of your queries are correct. How can I print and export PDF reports with characters of my language? Lets you know how to supply custom fonts to Intella so that CJK characters are properly rendered when exporting.

Hi Mark! I suggest we carry on this conversation in support portal, as I might need additional information from you. Could you file a ticket there? It would also be good if you could try reproducing it beforehand on some Windows 7 machine, using the same case for comparison.

Mark, I double checked to make sure that the official 1.8.2 release already has the List View Settings enabled (it wasn't the case prior to 1.8.2 release). Can you make sure you are not running any intermediate build? Regardless, I sent you a PM with a link to the most recent 1.8.2 installer that we have. As Chris mentioned before, disabling Hit Highlighting in List View can make a huge difference if you are working with large files. Highlighting is an expensive operation and is also being heavily used inside the Previewer, so depending on the item size it could influence other reviewers. We have recently added the following section to the Connect User Manual: https://www.vound-software.com/docs/connect/1.8.2/reviewer/03_05_details_panel.html#hit-highlighting-performance-with-list-view Alternatively, you could use Items Table instead of the List View to avoid the need of calculating Hits on large documents. 25 minutes means that clearly something is wrong. Of course previewing an item always means some round trip to the server and transfer the data from your NAS to Connect Server for processing, but such amount of time does not seem justified. Does it always happen on the same items (or other items)? Does it also happen when you open an item while having NO queries in the main search UI (you can use direct URL to previewer to open it that way)? What type of items cause the issue? Is it reproducible on other cases? Clearly a lot of factors and a lot of questions, but to make any progress we would have to start there.

You could use "Show Children" option and then opt for searching for direct children only. That should help you out.

Hi Mark! I tried reproducing that behavior but couldn't. I tagged an item using Intella PRO and Intella Connect (with preference set to tagging the entire Family) and it correctly added both tags to email and all it's attachments. Can you reproduce it each time? When you say that "tagging has been ignored" for attachments, do you mean: 1) tags were assigned in PRO but are not visible in Connect 2) tags were assigned in Connect and are not visible there Thanks!

Hi Phil! Unfortunately indexing of OneNote's Notebook files is not yet supported. However I have already added it on the roadmap. If more users will upvote this feature by posting here, then we will give it a higher priority.

HI guys! I just finished installing Connect on Windows Server Essentials and found out that there was something fishy going on the port 80 there. It looks like some Windows installations that you will have to deal with will occupy port 80 by default. This makes installation of Connect problematic, because if the port is already occupied then Intella Connect ran as a Windows Service will fail. How to overcome this? http://www.mikeplate.com/2011/11/06/stop-http-sys-from-listening-on-port-80-in-windows/ http://www.cameroncooke.com/2009/01/25/windows-7-uses-port-80-and-makes-it-impossible-to-install-apache-solution/ In short: you will have to instruct System's HTTP service to either use a different IP/PORT or disable on startup all the services that are dependent on it (so that it won't bind to port 80). For me the solution from MikePlate.com turned out to work the best. I hope that helps someone. Thanks!

Vound is pleased to announce the official release of Intella, Intella TEAM and Intella Connect 1.8.1. Intella and Intella Connect 1.8.1 are available from the Downloads section in the Vound Support Portal, after logging in with your email address and password. Please read the release notes before installing or upgrading to ensure you do not affect any active cases. Users with a 1.7 license need to use the Dongle Manager to update their dongle to the 1.8 license. Highlights Added the ability to export to a Relativity server (experimental, currently Desktop only). Improved Cellebrite support, including UFDR files. The paper size used for printing and exporting to PDF can now be set. Reduced the dependency on MS Office for printing items or exporting them to PDF Several stability and performance fixes. ... and many more. For full details and upgrade notes see the Intella and Intella Connect release notes.

I believe that it's related to your data set. I think that those items have underscore in a file name or title/subject. Can you try to reproduce on some loose files with simple names, like: test.txt, email.eml?

Hi Gary! Would you be willing to give this a shot in Intella 1.8 (Beta version is available, official release is around the corner)? This version includes some improvements in the area of load file processing, so it would be good to verify if it behaves the same way. To answer your second question: right now it's not possible to remove items from a case. In one of the future releases we will allow for removing single data sources from the index (we are already looking into that).

Hi again! Any progress with resolving your issue?

Hi! You were absolutely right to uninstall previous version of Intella. You can always have few different versions side-by-side, but if you just want to have one, then uninstalling previous one is the way to go. This looks to us like a broken installation. Can you try disabling your Anti Virus (just to be sure that it doesn't intervene) and reinstall the Beta (note that we already have Beta 2 out!)?

Hi Dale! This will be an implicit action triggered by the user. You will be able to click & annotate each paragraph as "Seen" which will render paragraph in green text. If the same paragraph (judged by the md5) will be presented in the next item that you see, you will immediately know that you've reviewed this part of content. Helps to deal with repetitive text :-) More features will come!

Hi guys! As I'm sure you already know Intella 1.8 will allow for analyzing text on a paragraph level. For starters, we will allow to hide certain paragraphs during review by marking them as Seen. Having that will allow us to build much more interesting features over time, which will allow for conducting much more detailed review, if there is a need for it. Below I'm posting my first works regarding the UI that will become the scaffold for all those features. Greyish paragraph is the collapsed one. Green ones have been marked as Seen during the review. The one at the bottom is hovered, which shows a contextual menu of available actions. Any comments? :-)

Hi Dale! As we have discussed, I can see how this can become an issue. Therefore I think that we can and should address that in the near future. I'm just wondering, what would happen if you set up the case server host in a way that it always points to your proxy (generalproxy.foobar.com...)? The case URLs would always refer to a Proxy instance, but I'm not sure if this generates any issues in your setup? A simple fix would be to add a configuration flag called "Force relative URLs in dashboards". It would ignore any server host settings and backdrop to relative links entirely. So each time we would generate a case URL, we would take relevant parts from the browser's address bar and simply append the case ID. I'd leave it optional, though, as having a custom host name with absolute links also has some benefits.

Hi all! Just a heads up if you are planning to enroll in our 1.8 Beta program and then use 1.7.3 for production again. In such case you may end up with Intella Connect 1.7.3 not starting properly, rendering a warning about HTTPs being not configured. To tackle this, you need to follow those simple steps: Go to %UserProfile%\AppData\Roaming\Intella\system-audit-connect (or system-audit) Delete all the XML messages that are there Restart Connect Chances are you won't ever encounter this issue, but we just thought it would be good to let you guys know. Thanks!

@Mark, but do they provide you with a Ruby-SDK that you can use? Or perhaps they have ruby interpreter integrated into the software, so that you can make some use of the data directly from the tool?