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ŁukaszBachman

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About ŁukaszBachman

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  1. @Paolo1982 we are adding 2FA in next version of Intella Connect. You will be able to use Google Authenticator or Microsoft Authenticator to sign in. We are also thinking about integrating it with LDAP accounts, do you happen to be using it too?
  2. @Brendan Payne we are adding 2FA in next version of Intella Connect. You will be able to use Google Authenticator or Microsoft Authenticator to sign in. We are also thinking about integrating it with LDAP accounts, do you happen to be using it too?
  3. Hi Delson, If I'm not mistaken your colleague has also created a ticket about this in our official support portal and it has already been handled there. Hope that information reached to you too.
  4. Hi Delson, Yes, I totally agree and we are planning such feature. It's a very tricky one to implement right, but such scalability is important for us and I will make it a top priority once we finish other urgent software maintenance tasks. This won't be anytime soon, but rest assured it's high on our priorities list.
  5. Intella Connect 2.4.1 version has just been officially released.
  6. Vound is pleased to announce the official release of Intella and Intella Connect 2.4.1. Intella and Intella Connect 2.4.1 are available from the Downloads section in the Vound Support Portal, after logging in with your email address and password. Users with a 2.3.x license need to use the Dongle Manager to update their dongle to the 2.4.x license. Please read the Release Notes before installing or upgrading, to ensure you do not affect any active cases. Highlights Added a top-level Sources tab, adding the ability to (re)index individual sources. Added support for Mic
  7. Hi Anastasia, Yes that makes a lot of sense. We actually have plans for it to work as you described. I'll see if we can give this ticket a higher priority.
  8. Hi, Unfortunately we don't have this feature covered in the UI yet. You'll need to go to your file system and delete the relevant XML file manually from the following location: C:\Users\ACCOUNT_RUNNING_CONNECT\AppData\Roaming\Intella\coding-layouts Since layouts can be cached in memory, this change will be propagated when case is unshared&shared or when it goes into idle mode after 30 minutes of inactivity.
  9. I doubt there is any way to hack around it, unfortunately. However this feature request makes a lot of sense, so I will add it to our ticketing system.
  10. Indeed we don't have that feature yet. I assume you'd also like this export to include text surrounding all search hits? I will add a feature request for it to our ticketing system.
  11. Hi, Are you still seeking some guidance here or have you managed to resolve this already?
  12. Hello Serge, You would need to redirect this question to the same channel which you used to register for training. Our engineers are not directly involved in this process.
  13. No extra configuration should be required, I think. I would try to compare URLs generated by Connect with proxy OFF and ON. That should give you an idea where the URL rewrite is broken. If you tell us what that place is, we will try to further investigate. Without knowing which URL is rewritten and how we can't really do much. Obviously you could replace your production URL with some placeholder value.
  14. Hi Lancenudd, Which proxy configuration file are you referring to? Over the years we've seen few customers using proxies and if it worked out of the box depended on the proxy being used. Sometimes they ran into small UI limitations (ex. icon not rendering fine due to wrong URL rewrites), but in general it was working fine. Can you further describe in details the problems you are seeing with redirections?
  15. Hi Fuzed, I just replied to your support ticket, where you posted the same problem. I did few tests on my own and I don't see any issues with the software, so I think it may be a problem with choosing the wrong settings. You can change date formats to any custom one. This is described in section "15.2.11. Load file options" if Connect User Manual. Sorting options are described in "15.2.17. Reports and ordering". Hope you will be able to figure this one out!
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