zhongwei91

Hi, I'm curretly required to get some information from the Intella Case Manager event log an am unable to do so. When i open the event.log located in "Intella\<Case>\audits\event.log" all I was given with was unstructured text. Does it require any specific software to read the particualr log file?

Christian, thanks for the reply. Regarding the previewed status, it's as what Adam mention.

Hey there, Need some clarification on "Unread" Column. From my understanding, the "Unread" column will only flag out emails that are unread at the time of indexing. Is it safe to say that emails that were flagged are unread and email that were not flagged were read? Will this also be consistent across different email platform (LN, Outlook, etc.)? Will there also be any indicator for email that are previewed but not open? Thanks and Regards, Z.W