ŁukaszBachman

Hi Dominique! As for the first comment - indeed we do want to improve the Contents tab for calendar and contact items. Few times we were close to start working on it, but eventually it has never been included in the release plan. I think that should finally be addressed in a near future (perhaps even 1.9.2). I must say that I like your idea of a Calendar-like view as a replacement for Cluster Map. We want to add a timeline soon, but this perhaps is even better. I'll put some thinking into it after we release 1.9.1.

Hi Dominique, I think we've had few such requests before, but I'm always wondering why not to use the Cluster Map to derive such results? After all, the Cluster Map can be think off as a general-purpose, complex AND-OR query builder! Perhaps I'm oversimplifying this a bit, because you probably don't want to do that on a large set of queries. However, for a simple example as you described, isn't that easier? On the image above one simply searches for items associated with Lukasz and from items from the specific time period. The small cluster in the middle with 12 results is therefore a set of items that ends up in both queries, and maps to the "AND" operator that you was after.

Hi wmfiske, currently we don't offer such a feature, so if you want to calculate the total byte size of items inside your case then the CSV export is indeed the way to go.

No need to! A simple overlook can happen to anyone.

Hi Adam, you are right that this might be annoying. The sorting that is used there is lexicographical sort, the default one. Changing that in a manner that you described would require to have an alphanumeric sort, which is more human friendly. I'll consider adding this, because it certainly makes the tags labels easier to read.

Hi Adam, point taken. We will see that improved in one of the next versions of the tool.

Hi Adam! How about deselecting "Path & File Name" checkbox from search options that are available for keyword searches? Use the "Options" dropdown right underneath the keyword search input. Does that help or am I missing anything?

Yes, there is such an option. You can do that using a script named "connect-service.bat" which is located in Intella Connect installation folder. It's usage is very simple, and looks like so: connect-service.bat COMMAND USERNAME PASSWORD COMMAND can be one of the following: install / uninstall / start / stop / debug. You are of course interested in the first value. USERNAME and PASSWORD should be provided for the user account under you wish Connect to run. When you launch this script with proper parameters Windows should ask you to confirm administrative action. After that Intella Connect Service should be visible in Services window. Please read this section of user manual, if you haven't already: https://www.vound-software.com/docs/connect/1.9.0/admin/03_01_connect_as_service.html

Thanks Adam for pointing it out. This is actually a known issue and we want to address that when time allows.

Hi, yes searching for CC numbers only is possible. Please refer to section "13.1.12 Content Analysis" in our User Manual.

Hi jcoyne, yes this is available in Intella Connect 1.9. To summarize the steps that are required to index cases remotely with Intella Connect: Install and start Intella Connect on machine 1 (it must have Connect license dongle). Install and start Intella Connect Process on machine 2 (this is the same installer, but you select "Processor" in the installation wizard; this machine must have Processor, Professional or TEAM license). Make sure that both machines have access to the same drive (it can be mapped drive or any drive accessible with UNC path). Make sure that firewalls do not prevent communication between both machines. From this point onwards you are working with machine 1 only. Log in to Connect as admin, add a Processor & Shared folders in Remote Indexing section and you can index your cases remotely!

Hi Dale! We are planning to get rid of those notifications in future and replace them with much more subtle alerts. One would see just an icon with a number indicating how many new alerts are there to see. After clicking on an icon one would be presented with an expandable list with details about what has changed in a case. It's very similar to what social media sites do (example Facebook) and it seems a well known standard of notifying users about important events. Expected to be delivered in 1.9.1 or 1.9.2. How does that sound?

That's very unusual. You can try breaking up this operation by forcing Connect to shut down, but there is some risk of a data corruption, so I hope you have a backup of this case. Perhaps it's worth opening a support ticket with logs attached, as it seems that something wrong is going on when you are deleting those tags.

Adam, I think you are mixing things here with wildcard queries. Try searching for 'help*'.

Adam changing the path will always cause the mechanism to "reset". So the rule to remember: if you modify the path, we will re-scan for new cases (up to 3 levels of folders deep) and do that every 15 minutes. There is no way to change the interval I'm afraid. Please keep in mind that this mechanism is meant to work in background. If you want to have the case available right away, then simply add it from the Cases list panel.

Hi Adam, when we launched first version of Connect, it has been well tested on iPad and we made sure that it renders fine on tablets. However we are not seeing much people using it this way. Therefore our primary focus will be to deliver best reviewing experience on larger screens (laptops and HD displays). I'm sure that you agree with us here. A special, dedicated page for mobile devices that allows to change settings (if you are an admin) or present case dashboard (if you are a reviewer) sounds interesting. I think I'll reconsider it, but I doubt this will get a high priority unless more users require such feature.

Hi, Jason if you follow the rules from the post linked by Adam you should be able to change Connect's port. To answer the 2nd part of your question - yes, Connect will run fine on port 443. We are using it ourselves without any problems. @Adam, thanks for being helpful!

Adam, I've noticed that you have created a ticket in our support system about the case auto discovery, but I'll also reply here. This mechanism uses file system pooling with a time frame set to 15 minutes. Therefore you should wait at least 15 minutes for changes in the list to be applied (relevant information will be present in the logs).

When I said "IM" I was referring to Instant Messaging system built in Connect. So you could send/receive messages just like on Facebook, and you would also receive "system messages" when certain event occurs (like new data is indexed). Therefore you would see those from anywhere, after you log in to Connect. What do you think?

For further reference: processing of attached images has been improved recently and will be available in 1.9.0 release.

Hi Adam, pretty much the same rules apply for cases shared by Intella Connect and opened in Intella desktop. Then there are also files in: ..\AppData\Roaming\Intella Connect. I do think, however, that OS won't complain if you want to simply copy those files to another location.

Would internal IM be enough to satisfy all of your use cases?

I'm glad to inform you that using the MD5 lists will be possible with the newest version of Intella. Can you describe your second proposal in more depth?

Inline images should be rendered properly if they were correctly picked up from the email body. If you see the "X" then it might indicate that an image was linking to an external file on some remote server and is no longer accessible.

Hello Phil, Your screenshot shows a part of the email that is considered to be a so called "Original view", which is our attempt of rendering of what user would have seen in his native email client. Those usually render subject of the email as a larger header with most crucial email properties placed underneath. Since subject is already rendered at the top, then it's not repeated in the properties. Have a look at Outlook printouts, they are very alike. Adding "Subject" prefix to this title could add more confusion to users, raising questions as to where did this extra text came from (we had customers pointing it out to us before). You can still choose not to render the "Original view" of the email and simply include "Extracted text" as the message body. Doing this and customizing which Properties are rendered on the cover page should give you what you need.