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  2. Hey Andrew, It is an interesting time indeed, hopefully the training offered a little bit of entertainment. The GeoLite database issue is known. Unfortunately, the training was created before MaxMind changed the way the database is accessed. You can find more information in the following post:
  3. Hello all, Thank you for making this training available during this 'interesting' time 😃 Just an observation, when going through the case creation portion: MaxMind has changed the way they make GeoLite2 available, so the integrated download/install option during case creation doesn't work. I just made an account at MaxMind and was able to get what I need to do the manual install for the training case. Cheers! Stay healthy everyone....
  4. Hello Paul, I'll forward this to our training coordinator to make sure you were set up. In the meantime please check your spam folder, and verify with your IT administrator that the email has not been blocked. Thank you for your patience! -Mel
  5. Hi Mel - thanks to Vound for providing this free training. I have not yet received an email with the on-demand account info. I got the trial key email from you really quick. Let me know if I'm not being patient enough :)
  6. What Date Attribute Should You Use When Searching? 21 April, 2020 | Online There are many date attributes extracted from items during processing, but which one should you use when performing date range searching? In this webinar we will discuss the different date attributes that can be used when searching items in Intella and which attribute to use based on the types of items in the case. Time: 10.00 am EST Presenter: Damien Attoe with Spyder Forensics Location: Live, online, instructor-led session Cost: Free Register Now >
  7. Using Proximity Searches in Intella 7 April, 2020 | Online Proximity searching is a useful tool for narrowing down your search hits to the more relevant items. In this webinar, we look at how proximity searches are constructed and used. We will also look at some limitations and workarounds when using proximity searches in Intella and Connect. Time: 4.30 pm EST Presenter: Jon Pearse with Vound Software Location: Live, online, instructor-led session Cost: Free Register Now >
  8. Hi frankr20, Your screenshot shows the files that are produced. Within these files you will see incremental page numbering. E.g., the 00000001.pdf document has 15 pages, and those pages will numbered incrementally.
  9. Brad, Please see the 2.3.1 Connect user manual for these detail. Also note the sections on memory management and configuration as they are just as important.
  10. Need recommendation on best way to use my available hardware setup for the best performance: 2 Dell Enterprise Servers, each with 12 cores and 64GB RAM Both servers run VMWare ESXi (so I have 2 virtual hosts) Storage is a RAID 10 SAN connected to hosts via iSCSI across gigabit enterprise switch. Ethernet is through gigabit enterprise Cisco switch. I have built 2 Windows 2016 Server virtual machines. One for Intella Connect and the other for a Node server. Each with at least 12 cores and 64GB of RAM. Where is the best place (which server) to store the evidence data files? Where is the best place (which server) to store the Case files? We are interested in faster indexing and OCR performance.
  11. Earlier
  12. Hi, I have similar questions regarding bates numbering. I followed the description above and selected consecutive numbers and clicked the number pages box. I provided a small sample screen shot. Notice the pages are not sequential. Is there way to do this? Thanks
  13. Hi Tarun, The H0086 error is shown because you are trying to run the trial in a virtual machine. Please install Intella on a physical system to conduct your training.
  14. Hello Sir, kindly solve this Issue For using Intella Trail Version Error : Internal Error (H0086)
  15. Indeed OIDC seems to be the way to go, especially since it is so widely used by well-known companies (Google, Microsoft, Yahoo, PayPal, Amazon, SalesForce, PhantAuth, Okta). I have also seen ability to operate own OpenID Connect provider/server. Which OIDC provider/server would you be using if you don't mind sharing? The reason I'm asking is that implementing this feature into Connect is not enough. The users of SSO in Connect will need to know how to configure and use it with connection of their OIDC provider/server. I know that trying to configure and use a feature without any documentation can sometimes lead to frustration. So we want to be able to provide documentation about how to use SSO with your OIDC provider/server. If you would prefer not to share, which is perfectly fine, then please let us know which OIDC provider/server should we write the documentation for. For example, would it be helpful if we would write documentation on how to setup SSO with Google?
  16. Hi Paolo1982, we are considering adding Single Sign On (SSO) support via OAuth in Intella Connect soon. As a side effect of being able to log in into SSO provider who has two factor authentication provided, would that satisfy your need? Or would you prefer to have stand alone two factor authentication in Intella Connect due to not using SSO? For example, provided that Intella Connect would have SSO support, you could configure Google as your SSO provider. Since Google has two factor authentication already provided in their systems, you could then log in into your Google account, via email and password. Google will then ask you to provide code as part of two factor authentication. After successfully logging in into Google, you could navigate to Intella Connect without having to log in, because you already logged in into Google and your credentials were carried over via SSO. Would that work for you? Additionally, if you would be interested in SSO, could you please take a look into topic: and let us know what you think?
  17. Brendan, we are considering adding Single Sign On (SSO) support via OAuth in Intella Connect soon. As a side effect of being able to log in into SSO provider who has two factor authentication provided, would that satisfy your need? Or would you prefer to have stand alone two factor authentication in Intella Connect due to not using SSO? For example, provided that Intella Connect would have SSO support, you could configure Google as your SSO provider. Since Google has two factor authentication already provided in their systems, you could then log in into your Google account, via email and password. Google will then ask you to provide code as part of two factor authentication. After successfully logging in into Google, you could navigate to Intella Connect without having to log in, because you already logged in into Google and your credentials were carried over via SSO. Would that work for you? Additionally, if you would be interested in SSO, could you please take a look into topic: and let us know what you think?
  18. We are glad to see this getting focus! Our strategy is OpenID Connect (OIDC). OIDC unifies OAuth functionality and is commonly seen as the strategic continuation of OAuth for SSO. So, rather than investing time and effort into OAuth, I'd recommend to go with OIDC right from the start. https://openid.net/connect/
  19. Hi dale, could you please take a look at topic: and let us know what you think?
  20. Hi all, we are considering adding Single Sign On (SSO) support via OAuth in Intella Connect soon. SSO allows a user to log in with a single ID and password only once to gain access to any of several related systems. For example, a user logs in to Google account and afterwards that user can navigate to GMail, Google Cloud or Intella Connect without any of those systems asking for username and password. Would that satisfy your SSO needs? What providers are you using? Any best practices or special features you can think of that should be considered when implementing this feature into Intella Connect?
  21. Hello, is there a way to generate a report with the email attachments in preview mode? I saw this is possibile if I select "PDF" as output type... Thanks
  22. by way of update I've had some emails back and forth with Vound and they've got me to this point using the following command which worked, for those trying to do similar its here: IntellaCMD.exe -c "D:\Test" -importText "D😕Test\Import_text" -u ADMINUSERACCOUNT Replace file paths with yours, and -u with your admin user account.
  23. Thank you for signing up for the Cabin Fever Training! Please direct any questions regarding the training to this post as we roll everything out. Any support tickets will be routed to this post. If you did not receive your logon credential email you can go to the training portal link at https://training.vound-software.com and use your email as the username and click the "Forgot password" option. Also, please check that the email is not in your spam folder and that it has not been blocked by your IT administrator.
  24. In our support portal we receive many questions throughout the day, some can be answered in a few minutes, others may take days to answer. Typically, the determining factor on how quickly these tickets are resolved is the quality of the information provided by the customer. First, I’ll start with some background information about our support process. Tickets vary in topics ranging from Intella/Connect issues, dongle activations, crashes, load files, processing issues, etc. Customer tickets that are very descriptive and contain information such as the system hardware/software, hard drive configurations, the customer's dongle ID, the steps taken to recreate the problem, screenshots of the problem and errors which are displayed etc. will generally be resolved quickly. This information allows us to route the ticket to the correct support team. Right off the bat, we can connect you with someone that understands the issue and which part of the software it relates to. They can then give you the quickest solution based off the initial contact. The following are examples of the full text of real tickets that we have received. Naturally these take a lot longer to resolve as we first need to ask the customer for more information: “I have an issue – can someone call me?” “I get an error when I click export, how do I fix it?” “Intella has been processing for a long time, why is it so slow?” "How long will it take to process 50Gb of data?" Time is valuable for our customers as well as for us. In the cases above, more time is required for requesting and receiving the information that we need. If the customer is not in working hours, we usually get a reply the following day, which delays our subsequent replies further. For the above examples, there are so many different reasons why you could receive an error, or why performance is slow. For the 'How long to process 5GB of data' question, there are numerous factors that come into play such as: * What is the makeup of the data? * Is any of the data corrupt? * What is the spec of the system you are running? * How have you configured the drives in that system? * Have you adjusted the memory in Intella/Connect for better performance? Here is an example of a good ticket which provides all of the useful information : Dear Vound, I am having an issues with processing. The issue appears to happen on one specific PST. Below are my support answers. -System: 6 Core Intel CPU. 64GB Ram -Intella version: Intella Pro 2.3 -Intella memory setting and crawlers: Memory allocation = 12GB Service memory allocation = 6GB Crawler count = 4 -Hard Drives: System OS - internal SATA Case drive - internal SATA 4TB Evidence drive - internal SATA 2TB Optimization drive - internal SATA 4TB -Issue: The source data is a PST file. I have indexed the PST but I do not see any emails in Intella for the PST file when the indexing is complete. I have tested the PST file in Outlook and I can see emails in the PST. The PST was provided by a 3rd party who created it from another forensic tool. A check of the logs files for this case show no standard errors as shown in the 'reading your logs' forum post. Please see the screenshots of the settings I have used, and the empty source for the PST are below.
  25. We have received a few support tickets from users who have had issues with ingesting a load file into Intella. There are two common issues being reported by our users. These two common issues are discussed below, but we will add updates to this post if other issues come up in the future. Note: In this post we are discussing Relativity and Concordance type load files that use .dat and .opt files. Issues 1) The user says that either the 'Load file preview' tab, or the 'Image preview' tab is not working and they can't see their load file, or image entries (respectivley) in these tabs. Basically one tab is fine, while the other tab does not show the data in the load file. 2) The user says that Intella is reporting a 'File can not be read: Input length = 1' error when they click the 'Check for errors' button in the Map Fields window. Both of these issues have the same cause. It relates to an encoding mismatch between the .dat file, the .opt file and the extracted text files. Note: The 'Detect encoding' button in the Intella interface detects the encoding in the .dat file. That encoding setting is then used for the .opt file and the extracted text. Currently as of this writing (version 2.3.1) there is no way to ingest a load file where different encoding exists for these components. We will improve Intella to allow for more flexibility for this in a future release. Also note that the Detect encoding button may not work in some cases. In these cases the user will need to set the encoding manually from the list of options. For Issue 1 above, there is a coding mismatch between the .dat file and the .opt file. Note that the 'Load file preview', and the 'Image preview' tabs work independently. This is based on the information in the .dat and .opt files, and their respective encoding. Therefore, if you have different encoding for the .dat and .opt files, only the file that matches the file encoding which has been selected in the interface will display properly. In the example below, the encoding is set to UFT-16. The .dat file is encoded UTF-16, but the .opt file is encoded as UTF-8. You can see that the Load file preview works fine, but the Image preview does not display the images. To resolve this issue, the encoding for the .dat and .opt files need to be the same, and that encoding needs to be set in the 'File encoding' field. Issue 2 is also an encoding problem. This time there is a mismatch between the .dat file and the extract text files. It looks like there are a few possibilities why there could be a mismatch with these files. Either, a) some load file creation tools allow different encoding for the .dat file and the extracted text when a load file is created. b) the .dat file, or the extracted text files have been converted to another encoding after the load file had been created. In either case, there is an encoding mismatch, and this mismatch is shown by a 'File can not be read: Input length = 1' error when the user clicks the Check for errors button in the Map Fields window. To fix this issue, again the user needs to make sure that the encoding for the .dat file and the extracted text are the same. When looking at these issues through support, we have noticed that the extracted text is usually in UTF-8 encoding, but the .dat file is in a different encoding. In this case it would be a lot easier to change the encoding for the .dat file, than to change the encoding for all of the extracted text files. If you do change the encoding for the .dat file, make sure that you also change the encoding for the .opt file if that file needs to be changed.
  26. Guys, I've tried to use this but am struggling to get it to work, I'm not sure if the command I'm using is correct... I've tried: Intella.exe -u username -case "d:\Test_Case\" -itext "d:Test_Case\Text_Import\" I've tried the same with the IntellaCmd.exe but that just throws errors. Where am I going wrong?
  27. thank you, I'll look into that, as it may come in very useful.
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