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Shutting Down IntellaConnect Service with cases still shared


jcoyne
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Hi Guys,

 

I'm investigating options for backing up a production connect platform at a specific time to allow backups to take place.

 

If I shutdown the IntellaConnect service whilst the cases are still shared, will this could data corruption problems with the cases, or will the shutdown gracefully unshare the case before terminating. 

 

My plan is to issue a service stop command at say, midnight. Run some sort of rsync script for the backup, then start the service again later in the morning. 

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Jcoyne I've been running live backups on my Connect server for quite a while with no issues, provided your backup tool of choice uses Volume Shadow Copies then I don't think shutting down the services is necessary.

 

The only down side is that if anyone is actively reviewing data at the time it is quite slow.

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