AdamS Posted May 11, 2016 Report Share Posted May 11, 2016 I have something confusing going on. I have some empty PDF documents which show no data in the Contents tab (as expected) and confirmed when opening in external viewer the content can't be searched, however keyword searches within Intella appear to be correctly identifying words on the page. In some cases the file name has the keyword in it, but in most cases the file name is a random number and I can't see any meta data with the keyword in it. I did note that the parent item contained one of the keywords but my tagging preferences were set to only tag the responsive item not the children. Possibly the tagging behaviour is not working as expected for Auto Tag functions? Link to comment Share on other sites More sharing options...
jon.pearse Posted May 11, 2016 Report Share Posted May 11, 2016 Hi Adam, Can you submit a support ticket for this issue and provide some screenshots so our team can investigate the issue please. Link to comment Share on other sites More sharing options...
fuzed Posted May 31, 2016 Report Share Posted May 31, 2016 Adam, take a look at the 'raw' data, I had the same issue a while back and found that intella wasn't parsing/displaying some data within emails for some unknown reason. I found the hits within the 'raw' data. Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted June 7, 2016 Report Share Posted June 7, 2016 I agree with fuzed - it would be good to scout for those hits in other Previewer Tabs too. Should be easy to tell if item contains hits in them, as in such cases labels associated with tabs are highlighted in bold. Link to comment Share on other sites More sharing options...
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