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Everything posted by igor_r

  1. Thanks Greg, That definitely makes sense. I have added it to our internal wish list database.
  2. Hi fuzed, That's correct. Intella doesn't support folders in Google takeouts at the moment. I don't know whether the using of Thunderbird will help. It's better to try it on a small dataset first. The best option might be to use Outlook by downloading the data to a PST file and then indexing the PST in Intella.
  3. Hi Calaman, Can you provide a bit more details what exactly you are doing and how these Notes error affects it? Screenshots might help. With regards to this Notes error, it is normal to see it if you don't have IBM Notes installed. But it shouldn't affect anything except being able to index NSF files.
  4. Hi Patrice, If you're talking about exporting items from the Search tab, you can use Reporting feature to do that. Just add the required items to a report and then turn on the option "Export original format files" in the section settings.
  5. Hi llanowar, Thanks for testing W4! At the moment, all timestamps on the "Events" view are always shown in your current timezone. The source timezone setting only applies to timestamps in the table and the properties tab. The reason we did that is because the Events view can display data from multiple sources which might come from different timezones. In the next version we'll add an option to select the timezone for Events view.
  6. Hi Adam, Thanks for your suggestion! I agree that having such a button would be a good idea. We might add it in one of the future versions.
  7. Hi BenW, According to this article http://id-check.artega.biz/info-ca.php, The first digit of a SIN indicates the province in which it was registered. Therefore any SIN number that starts with a zero would be fictitious. The regex that I provided earlier would ignore all SIN numbers that with a zero. That would also filter out a string zeros.
  8. Hi BenW, Can you try this: ([1-9]\d{2}-\d{3}-\d{3})|([1-9]\d{2}\s\d{3}\s\d{3})
  9. Hi Adam, Yes, it depends on what you included in the report. If you report items as a table (one item per row) then it may be ok. I've just tried to create a report that contained 177K items as a table and it worked fine. It took 5 mins to produce. The result PDF file was 28MB and 12,500 pages. But if you report items as a list (1-3 items per page), it might produce an enormous PDF with 200-300K+ pages. I don't think you could even open such file then in Acrobat Reader. So, at the moment reporting is indeed designed to have smaller number of items or pages. What you could do is to change the presentation of certain items to "Table". That might dramatically reduce the number of pages in the report. If you really need to report everything in the case, then exporting to a CSV file might be a better option for now. We'll think how to handle such huge reports better in a future version. Thanks for your feedback!
  10. Hi Adam, Thanks for the feedback! Did you add both images under a single source? That could explain the issue. The "Files" section in the source panel is for adding parts of the same image. If you need to index two different images, you need to create a separate source for each image. I hope that answers your question.
  11. Hi Rio, Thanks for your feedback! Yes, we plan to improve the link functionality in future versions. Could you clarify what you mean exactly by extending the link attributes of a file to Registry entries where they exist? A specific example would also help.
  12. Hello Bryan, At the moment there is no way to configure the family definition for "Family Date" column. We will add this feature in a future version. I'm afraid the only option for now is to unzip the evidence.
  13. Hi ESIdisco, Can you try to do the following? 1. On the "Load file options" page uncheck "Include natives". 2. Then on the "Rendering options" check "Export skipped item as native file".
  14. Hi Adam, Thanks for clarification. An option for setting a custom date format is certainly on our list. It will be added in one of the future versions.
  15. Hi Adam, As you can see from the exception report, the value Wed Sep 06 13:04:08 AWST 2017 does not correspond to the date format you specified in the custom column YYYYMMdd HH:mm:ss zzz. So Intella doesn't know how to parse it. Please note that the Date Format option tells Intella how to parse the value, not how to display it. If you want to change the way how date values are formatted in the details table and previewer, then it can only be done via Preferences -> Display and Locale -> Date format -> Select regional standard. Did you try to use load file export? As I said earlier it allows to set a custom date/time format. You can choose CSV format and uncheck natives, images and texts, so it will be just one CSV file in the end.
  16. Hi Adam, This is a limitation of the current version. In a future version it will be possible to refresh the custom columns only without re-indexing the entire case. Intella uses the following fields: 1. PR_CREATION_TIME 2. PR_LAST_MODIFICATION_TIME 3. PR_CLIENT_SUBMIT_TIME - Sent 4. PR_MESSAGE_DELIVERY_TIME - Received Additionally Intella uses date fields from email headers. You can find more information about Outlook fields on MSDN web site: https://msdn.microsoft.com/en-us/library/. Just try searching for a specific field. I tried to repeat your test and it worked fine for me. I think you used incorrect date format settings. Here is what I used: From: Raw Data Field: PR_CLIENT_SUBMIT_TIME Date Format: EEE MMM dd HH:mm:ss zzz yyyy Can you try that? If it still doesn't work, can you check the exception report? It should contain a detailed error message.
  17. Hi llanowar, Can you try to move both the DAT and OPT files one level up to the PROD004 folder?
  18. Hi Jason, Can you try to do the following: 1) Export items to load file and use an export set. Skip the texts for redacted items. 2) Export all redacted items using the export set column, so they will get proper names like 000001.000001.0000034. 3) Now OCR the files exported in the step 2. And replace the place-holdered text files in the load file with the new OCRed files. (the names should match) Do you think it would work?
  19. Hi Adam, "Index new data" will only pick up new top-level files and folders. It would not "refresh" existing items such as PSTs, even if they were partially indexed. Therefore it's not a proper solution for the "Pause indexing" and that explains the results you had. We may improve how it works in a future version.
  20. Hi Adam, 504 error code indicates a connection timeout which happens when response is not ready in 3 minutes. Based on the description this might be caused by a long running complex search queries - but we would have to look at the logs in order to be sure.
  21. Hello ifinch001, The second address (Bob Smith </O=Company...>) is an internal one which is used when an email is sent inside the company. Outlook will suppress such information, but Intella shows everything extracted from the email. When exporting, Intella appends all types of email address, because it may be important for investigation.
  22. Hi Jason, Intella can import a load file that has no type information at all. You should be able to view the imported documents, but some functions may not work correctly when the type information is not available. If you can't view any of the documents at all, I think something went wrong during the import. I have answered you question on the support portal. We would need to review our log file to check what went wrong. Note that in Intella 2.0.0 we have a new option that allows to extract the document type from natives.
  23. Hi westerndigital, Adam is correct. Please note that in the latest version it's possible to have different settings for emails and for documents. So you can disable the cover page for loose files, but still have email headers at the same time.
  24. Hi Adam, It looks like it should work fine based on the process you described. Can you take a look at one of the items that were failed with "no parent email found" error? Can you locate the item in the case (using View -> Preview Item...), switch to the Tree tab and make a screen shot of it? Can you also make a screen shot of your export to PST options page? You may want to open a new support ticket and send the screen shots there.
  25. Hi Adam, Please note that not all items are exportable to PST. Can you make sure that the batch doesn't include any loose files? > Are the items still exported or are they ignored for the export? No, they are ignored. You can try to export those items to original format instead.
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