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Margaret

Searches with Keyword lists in Intella Connect

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I am a Reviewer in Intella Connect. Recently my company decided that only the Case Admin is authorized to upload keyword lists. The problem is that as a Reviewer I cannot click on the uploaded by the Case Admin list and choose ONE or several keywords, but the only option I have is to click the Search button and get 100.000 hits! This is not helping me in my search!  My question is: what is the reason of this? Is it because the Admin has not assigned me the permission to search with keyword lists? Maybe someone has a link where I can find an answer?

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Hi Margaret,

I can't actually see a permission specifically for uploading keyword lists. Maybe it is best to discuss this issue with your case admin, then ask them to submit a support ticket. The support ticket should have a full description of the issue including screenshots.

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Hi Jon,

I have been informed by the Case Admin today about the reason why I couldn’t perform searches on one keyword at the time from the uploaded keyword list. The reason is that in order to DISABLE the COMBINED QUERIES

407755957_Intellakeywordlistunablecombinedqueries.jpg.cb25f673b418ec75d9b359bbd76f9706.jpg 

we should first click on the text, not on the green button, and then click on the KEYWORDS LIST and SEARCH. And it worked, I could see the hits per each keyword in the CLOSTER VIEW and in the SEARCH RESULTS.

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Hi Margaret!

The "Combine queries" option is enforced when there is more than 7 keywords in the list. We made this decision so that you don't evaluate all 98 keywords at once, which will likely not be of much use.

That being said, please note that Intella Connect 2.3.1 will allow you to explore your keyword list and search for individual queries contained in it. Here is a relevant snippet from the Release Notes:

image.png

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Thanks Lukasz.

Could you please double check and confirm if it is a bug in Intella Connect that it is not possible to click on the button "Combine queries" itself but we have to click on the text (I attached a screenshot in my first question) on the left of the button in order to uncheck it. 

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Hi Margaret,

I have tested this and there is no issue with clicking on the button to toggle it. The button or the label name can be clicked to change the state. We have not had any reports regarding this control in ant previous versions either. Are you using Internet Explorer? if so, you could try using a different browser like Chrome. 

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