cmcnaughton Posted September 11, 2019 Report Share Posted September 11, 2019 Hi all This is an issue I hadn't seen before. When I try and preview an email or file internally I only see the name of the document or email and not the content. If I preview the document or email externally I see the content. This includes not seeing anything in the preview tab, raw data, properties etc. Interestingly when I run a keyword search it does find data, so that would indicate the indexing has been successful. Any help gratefully accepted. This is an urgent case by the way (Aren't they all) Chris McNaughton Quote Link to comment Share on other sites More sharing options...
AdamS Posted September 24, 2019 Report Share Posted September 24, 2019 Chris the only time I've seen this before was when the indexing process was interrupted or failed to complete properly. I would try reindexing (if you haven't already). Also for urgent issues I'd always suggest starting a ticket or emailing support directly, as much as the team try to monitor and reply here I have noticed that from time to time they are not as active as I'd not they'd like to be. I suspect close to update release time they get caught up in the work and can't be here as much.... Quote Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted October 21, 2019 Report Share Posted October 21, 2019 Hi Chris, When seeing issues like this it's indeed best to submit a support ticket. Out engineers are working around the clock so often you get a response very vast. Now, what Adam has suggested (reindexing) is actually the best way to ensure that the case indices (databases) have been properly rebuilt. However, it's worth to check indexing logs, Exceptions Report and "Errors" branch in Features Facet beforehand. It will give you a better overview of the state of your case. Quote Link to comment Share on other sites More sharing options...
Armin Posted March 22, 2021 Report Share Posted March 22, 2021 On 9/24/2019 at 8:01 AM, AdamS said: Chris the only time I've seen this before was when the indexing process was interrupted or failed to complete properly. I would try reindexing (if you haven't already). Also for urgent issues I'd always suggest starting a ticket or emailing support directly, as much as the team try to monitor and reply here I have noticed that from time to time they are not as active as I'd not they'd like to be. I suspect close to update release time they get caught up in the work and can't be here as much.... On 9/11/2019 at 2:17 AM, cmcnaughton said: Hi all This is an issue I hadn't seen before. When I try and preview an email or file internally I only see the name of the document or email and not the content. If I preview the document or email externally I see the content. This includes not seeing anything in the preview tab, raw data, properties etc. Interestingly when I run a keyword search it does find data, so that would indicate the indexing has been successful. Any help gratefully accepted. This is an urgent case by the way (Aren't they all) Chris McNaughton Hi! Encountered similar error with Intella 2.4.1 even after Index-Rebuild Furthermore that item couldn't be found w/ search parameters "From/Sender", only when "Raw Data" is selected (but keyword definitely exists in eMail+Header) Quote Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted March 22, 2021 Report Share Posted March 22, 2021 Hi Armin, It's best to start analysis by reading case logs for any obvious issues that could explain it. See this thread Reading and interpreting log files - Intella 10, 100, 250, Pro and TEAM - Vound Forum (vound-software.com) We would likely ask you to supply those anyhow, so it's usually best to read them yourself first as sometimes you can fix the issue yourself. Then, if you are still unsure as to the cause, open a support ticket where we can assist you further. Quote Link to comment Share on other sites More sharing options...
Armin Posted March 23, 2021 Report Share Posted March 23, 2021 22 hours ago, ŁukaszBachman said: Hi Armin, It's best to start analysis by reading case logs for any obvious issues that could explain it. See this thread Reading and interpreting log files - Intella 10, 100, 250, Pro and TEAM - Vound Forum (vound-software.com) We would likely ask you to supply those anyhow, so it's usually best to read them yourself first as sometimes you can fix the issue yourself. Then, if you are still unsure as to the cause, open a support ticket where we can assist you further. Thanks! Log from last night is >1GB huge and contains "Text store was not closed properly" (found nothing about it in the manual) During Re-Index Post-Processing the Warning "Detected corrupted text store. Results might not be accurate" appeared. Any idea? Quote Link to comment Share on other sites More sharing options...
jon.pearse Posted March 23, 2021 Report Share Posted March 23, 2021 Hi Armin, Please submit a support ticket via the support portal. We will then give you instructions on sending the logs to us. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.