"Error response code 500"

[jmacedo]

Hello everyone,

I'm working with a case where I'm getting this error.

"Error response code: 500
Please contact support if this error persists"

 

I looked up some questions like this in the community but all guys with the same problem were rerouted to the customer support.

I'm getting this error for some specific search combination, for example, while doing a search by keywords from a specific custodian.

How did you solve it? How can I track it to check the problem with details?

 

Thanks and regards!

 

[jon.pearse]

Hi,

 

There could be a number of reasons why a 500 error is shown.

We may need to look at the log files for the case. Can to submit a support ticket detailing the issue, and what specific searches you were doing when it occurred please.