fuzed Posted June 29, 2016 Report Posted June 29, 2016 I've not used pro on this desktop in quite a while, but I've just updated it, checked the licence and know it's valid till next year, licence is upto date on the dongle, softwares upto date. The machine is running Windows 10, and I know Intella works on a Win 10 box as I've had it running on here previously. I'm trying to create a new case to replace one that appears to have corrupted, but am finding when I select Add, fill in all the details then click 'OK' nothing happens. I can click OK over and over again and still nothing happens.I've tried to run as administrator, still nothing. I've uninstalled Intella, rebooted, reinstalled, rebooted and still nothing... I am at the end of my tether today with this! If anyone knows of what it could be please help.
admin Posted June 29, 2016 Report Posted June 29, 2016 Fused, New issue to us. Do you have any AV software that could be blocking.
fuzed Posted June 29, 2016 Author Report Posted June 29, 2016 I do have Windows Defender installed, have added to the exclusion list.something very odd going on, I've uninstalled the software, reinstalled, installed an older version and still nothing. When I click OK, the edges of the button flash blue for a short period of time, but then does nothing.
admin Posted June 29, 2016 Report Posted June 29, 2016 You may also need to add all HASP/ Safenet / Sentinel folder to the Whitelist. If you have anything like AVG of Kaspersky suggest you uninstall them completely. They often cause issues from dat to dat. Again this is a new issue to us. Hence is most likely a external cause.
Chris Posted June 30, 2016 Report Posted June 30, 2016 FYI, I tried creating a case in a folder to which I don't have write permission, and creating a case in a folder that already holds data. In both cases I get an error dialog, so this does not explain what you are seeing. You may want to take a look at the Case Manager's logs. These are separate from the individual case logs. They are located in C:\Users\[uSERNAME]\AppData\Roaming\Intella\logs. Perhaps there is a clue in there.
AdamS Posted July 1, 2016 Report Posted July 1, 2016 I know you said you've had it working on Windows 10 before but I just wanted to comment that I've had some issues with Windows 10 doing random things with forensic software of various types. Nothing I could ever pin down to a particular suite as it was very random, but the general instability led me to go back to Win7 which seems to be a lot more stable. For me, I won't be touching Win10 again until all the vendors have signed off on their software being fully compatible.
Questa Integrity Posted July 27, 2016 Report Posted July 27, 2016 I know you said you've had it working on Windows 10 before but I just wanted to comment that I've had some issues with Windows 10 doing random things with forensic software of various types. Nothing I could ever pin down to a particular suite as it was very random, but the general instability led me to go back to Win7 which seems to be a lot more stable. For me, I won't be touching Win10 again until all the vendors have signed off on their software being fully compatible. So what is official Vound's position about full compatibility with Win 10 across the products (Pro/ TEAM/ Connect)? Are they all 100% compatible? I'm just wondering whether update to Win 10 or not...
ŁukaszBachman Posted July 29, 2016 Report Posted July 29, 2016 I have been actively developing and using Connect using Windows 10 since it was offered as a free upgrade from Win 8.1. The upgrade itself went smoothly and I haven't noticed any upgrade-specific issues since.
Recommended Posts