URGENT - Error response code: 500 Please contact support if this error persists.

[fuzed]

My client has contacted me and said she is getting the above error message one of the Intella hosted cases that we currently have.

 

Error response code: 500
Please contact support if this error persists.

 

I've had a look at the case file using Intella, and it appears to have lost all of the source data, i.e. it's asking me to add source data to the case.  I have taken a backup so am going to copy that across, but this is very worrying, can I get someone at Intella to get back to me re the software losing settings, and maybe work out a way to do automatic backups of the critical system files for each case. 

I currently have around 8 on going cases being hosted by the Intella hosted platform.

 

Thanks.

 

 

[Primoz]

Hello fuzed,

 

We had never heard of such issue before. 

 

I suggest you to open up a support ticket as we will need server log files and some additional information in order to investigate this further.

[AdamS]

fuzed, I've also got about 10 cases running at any given time and have never seen what you describe, however I use a little software tool called Bvckup2 which replicates my Intella case folder to a network share on a secondary server.

 

The software is very cheap only $40 for a pro license and it basically monitors the folder and backs up any changes. I set mine to an hourly backup so I can easily (and quickly)go back if something goes wrong.

 

In addition I use Veeam Endpoint backup to do local full/incremental backups (free software).

 

I've learnt the hard way so now I have multiple backups running at alternating times to ensure I never get caught again.

[fuzed]

Adam,

 

I restored the customers data to data I had backed up a few days prior to the issue, so they didn't lose much.

In relation to the backups I followed your advise Adam, and it works brilliantly.

 

I just wanted to thank you personally, you are always so very helpful.  You have saved me a great deal of time and stress, so a sincere thank you for your input on this matter, and previous matters.  People like yourself are what make a community like this so great.

 

Regards

 

[AdamS]

Most welcome fuzed

[na8vtxn]

I have a user who is getting this error code: 500 in one of his cases.  Has there been an issue or corrective action discovered for this?

[jon.pearse]

Hi N8VTXN,

 

I have moved you query to support as we need to ask you questions about your setup and request log files. You will receive an email from our support team requesting this information.

Regards

Jon