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Posted

I have created two Global Coding Layouts (can be shared between cases) and I have found that 1 of them is no longer needed but I cannot figure out or find any information on how to delete one.

Can someone please inform me how I can delete a global coding layout?

Posted

Hi,

Unfortunately we don't have this feature covered in the UI yet. You'll need to go to your file system and delete the relevant XML file manually from the following location:

C:\Users\ACCOUNT_RUNNING_CONNECT\AppData\Roaming\Intella\coding-layouts

Since layouts can be cached in memory, this change will be propagated when case is unshared&shared or when it goes into idle mode after 30 minutes of inactivity.

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