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ŁukaszBachman

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Posts posted by ŁukaszBachman

  1. Hi,

    Unfortunately we don't have this feature covered in the UI yet. You'll need to go to your file system and delete the relevant XML file manually from the following location:

    C:\Users\ACCOUNT_RUNNING_CONNECT\AppData\Roaming\Intella\coding-layouts

    Since layouts can be cached in memory, this change will be propagated when case is unshared&shared or when it goes into idle mode after 30 minutes of inactivity.

  2. No extra configuration should be required, I think. I would try to compare URLs generated by Connect with proxy OFF and ON. That should give you an idea where the URL rewrite is broken. If you tell us what that place is, we will try to further investigate. Without knowing which URL is rewritten and how we can't really do much. Obviously you could replace your production URL with some placeholder value.

  3. Hi Lancenudd,

    Which proxy configuration file are you referring to? Over the years we've seen few customers using proxies and if it worked out of the box depended on the proxy being used. Sometimes they ran into small UI limitations (ex. icon not rendering fine due to wrong URL rewrites), but in general it was working fine. Can you further describe in details the problems you are seeing with redirections?

  4. Hi Fuzed,

    I just replied to your support ticket, where you posted the same problem. I did few tests on my own and I don't see any issues with the software, so I think it may be a problem with choosing the wrong settings. You can change date formats to any custom one. This is described in section "15.2.11. Load file options" if Connect User Manual. Sorting options are described in "15.2.17. Reports and ordering".

    Hope you will be able to figure this one out!

  5. Hello Stephan,

    This all sounds like good ideas to me, I'll include them in our roadmap for the future. We have some long-term plans for improvements in overall experience of using tasks in Connect, where I would like to address these as well. Leveraging Nodes for background tasks is also something that we are planning to do, but that one will be the hardest to do.

    Thank you for sharing your thoughts and feedback.

    P.S. Current version allows for stopping (removing) tasks which are running, but this depends on the type of the task (not all of them support this feature).

  6. Hi Margaret!

    The "Combine queries" option is enforced when there is more than 7 keywords in the list. We made this decision so that you don't evaluate all 98 keywords at once, which will likely not be of much use.

    That being said, please note that Intella Connect 2.3.1 will allow you to explore your keyword list and search for individual queries contained in it. Here is a relevant snippet from the Release Notes:

    image.png

  7. Hi Tom,

    Indeed we have plans for changing the flow, so that the case will be closed automatically. This requires larger architectural changes to the software, so it will likely take a couple of releases though.

    However, I do agree with your point about unfortunate naming of this button. We will consider this change in a shorter time span.

  8. Hi Chris,

    When seeing issues like this it's indeed best to submit a support ticket. Out engineers are working around the clock so often you get a response very vast.

    Now, what Adam has suggested (reindexing) is actually the best way to ensure that the case indices (databases) have been properly rebuilt. However, it's worth to check indexing logs, Exceptions Report and "Errors" branch in Features Facet beforehand. It will give you a better overview of the state of your case.

  9. Hello Adam,

    When using auto-tag feature you can provide the tag name in the following format: parent_tag/new_tag. That way a parent tag will be created first and you should be able to maintain your structure. Is that what you were seeking?

    As for the other part of your question - what changes/features in the UI you would like to see to influence the scope of this search/tagging operation? Filtering by type or something else?

  10. Vound is pleased to announce the official release of Intella and Intella Connect 2.3.

    Intella and Intella Connect 2.3 are available from the Downloads section in the Vound Support Portal, after logging in with your email address and password. Users with a 2.2.x license need to use the Dongle Manager to update their dongle to the 2.3 license.

    Please read the Release Notes before installing or upgrading, to ensure you do not affect any active cases.

    Highlights

    • Introducing a new product: W4, for the rapid analysis of user activity.
    • Added support for load file overlays.
    • Items can now be exported to an item report.
    • Added support for MS Exchange EDB 2013/2016 files.
    • Added support for Outlook for Mac olk15* files.
    • Added a user interface for managing memory and crawling settings.

    Note: W4 installers will be published in next couple of days.

    • Hi Sam,

      Selective indexing of pages inside documents is not something we are currently supporting. I would suggest to open that document using native application and print desired pages to individual PDFs. Then you could use Intella to index those loose files and perform your investigation on individual pages.

    • Hi Kalin,

      LDAP is currently only being used for Authentication, not Authorization. We decided to keep our Authorization configuration on the Connect side, so that the integration with AD/LDAP wouldn't be overly complicated. The level of automation you are seeking is not something that can be achieved in the current version of our software. I would love to hear from other users too if this is something they would like to see being added, though.

      CLI/CMD support is currently a PRO/Team specific feature. We are planning to add more automation to Connect in next few release cycles, but we are more leaning towards developing some sort of RESTful API. Again, any feedback from the community about this would be appreciated.

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