Idle time when Indexing

[uscheerbaum]

Hi,

when indexing new sources, the progress often goes down to zero for several hours.

During this time there's no indexed item and no harddisk usage (in task manager).

Any ideas why Intella has this idle time (screenshot attached)?

Thx a lot

 

[ŁukaszBachman]

Hello uscheerbaum,

This can happen in some circumstances, but it depends highly on the type of evidence you are processing. One possible reason of such behavior is Intella running a recovery of deleted mail in a large PST file. This is rather CPU intensive process, which may not necessarily yield large count of items. That would explain why the graph flattens at the end.

A rule of thumb when diagnosing behavior like this is monitoring case logs and hardware usage. If CPU is still busy running even one java.exe process and logs suggest that Intella is doing something, then there is no reason to panic. If you see that nothing new gets logged over long period of time and CPU is idle, you may want to address that by issuing us a support ticket.