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Case Sharing "rebootable"


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Hi,

 

we're using Intella Team Case Sharing using a Windows Server 2012 R2 and six Intella Viewer PCs. Currently, we start the Case Sharing manually using the Intella Case Manager on the server. Until next reboot... :-)

 

I didn't find options for Intella.exe or IntellaCmd.exe to share a case headless like a Windows Service. Is there anything like this already possible for Intella?

 

Thanks in advance

Stephan

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Hello Stephan,

 

Intella Connect has the ability to start as Windows Service. It can also be configured to start cases at start-up of Intella Connect, which will allow not only Intella Connect to be started, but also cases shared right away without any need to log into Windows and start anything manually.

 

https://www.vound-software.com/individual-solutions

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Hi Stephen,

 

This feature is currently possible with Connect.  It may not be possible to add it to TEAM with the current architecture. There would be a few technical hurdles to do so. 

 

If we decide to do so in the future we will let you know. 

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Could something be done with scripts here?

 

You can put a shortcut to intella.exe in the auto start folder to have it run at boot, from there possibly something with scripts or a third party tool?

 

Edit: a quick search around found this software which allows you to force some CLI commands after the software launches.

 

http://www.nirsoft.net/utils/advanced_run.html

 

Checking through the manual for Intella there is limited support for CLI (including headlesss mode) so it appears you can only launch or create a case and set a folder to index. Maybe it would be possible to add CLI support to share cases within Intella which would give you a workable solution for your needs?

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Hi Qasimshah,

 

Can you submit a support ticket please. We may require the log files so it is best to manage this issue through a support ticket.

 

In the ticket, please give a full description of the issue (provide screenshots if necessary), list the software (e.g. Team or Connect), list the version that you are using and list your dongle number.

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