dpmills Posted February 17, 2016 Report Share Posted February 17, 2016 Is there a way in Intella Connect (or the logs) to show what searches were done? I can tell from the logs what items were previewed and by whom, but I'm being asked to try and show what searches were performed and when... Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted February 20, 2016 Report Share Posted February 20, 2016 Hi! You won't be able to find this information in Connect UI, but you might have some success with reading the Audit Trail. Please check section 24 from our User Manual for Intella destkop. FYI, we are planning to capture more information from user activity and offer better support for exporting, filtering, reporting. One of the future versions of Connect should give you those more powerful features that would surely allow you to do what you need. It won't fit into the next release, but most likely will come in the following. Link to comment Share on other sites More sharing options...
dpmills Posted February 20, 2016 Author Report Share Posted February 20, 2016 I viewed the audit logs and it appears to only show when the case was opened locally (not in Connect). Where would the audit logs for while it's open in Connect be located? Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted February 22, 2016 Report Share Posted February 22, 2016 Hi again, yes you are right - I checked this again and it seems that local audit log is only updated when working with Intella desktop. I'm afraid you'll have to wait until we offer extended features for our activities stream (again, it's one-two releases away). Link to comment Share on other sites More sharing options...
dpmills Posted February 22, 2016 Author Report Share Posted February 22, 2016 Okay, thank you so much for running that down - saves me a lot of time trying to reverse engineer it. Link to comment Share on other sites More sharing options...
Recommended Posts