philrodo Posted March 31, 2015 Report Share Posted March 31, 2015 Any idea why I get the same case listed in the case manager more than once? Sometimes it's two or three times, but other times the same case is listed a large number of times as shown in the attached screen clipping. What's weird about this, is that usually more than one case are listed in the case manager, but only one of these cases is listed multiple times. The other cases are only listed once. This is very strange and a bit annoying, as it can get confusing. Please let me know. Thanks. Link to comment Share on other sites More sharing options...
AdamS Posted April 1, 2015 Report Share Posted April 1, 2015 I've had that crop up from time to time too Phil, however only ever duplicated, never the amount you are showing. With only one extra I just right click and removed it from the list to fix my problem, but I can see how that would be time consuming in your case.. Link to comment Share on other sites More sharing options...
philrodo Posted April 1, 2015 Author Report Share Posted April 1, 2015 Thanks for the feedback, Adam. I thought it might have to do something with the fact that we keep on moving our examination drives, but the screen clipping I posted is from a drive that has not been moved since the case was created. And why this only happens to one case of the various cases listed in the case manager, is another mystery. I hope the Vound folks can track this down, because it's a bit annoying. Link to comment Share on other sites More sharing options...
Alex Posted April 2, 2015 Report Share Posted April 2, 2015 Hello, I recommend to submit a support ticket on http://support.vound-software.com. Our engineers would investigate this issue and provide a solution as soon as possible. Please attach a copy of 'cases.xml' file from '%APPDATA%\Intella' folder and the latest log file from 'logs' subfolder to the ticket. Thank you! Link to comment Share on other sites More sharing options...
arjohn Posted April 7, 2015 Report Share Posted April 7, 2015 FYI: the upcoming 1.8.4 release will remove these duplicated case declarations from the list. Link to comment Share on other sites More sharing options...
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