dpmills Posted October 8, 2014 Report Share Posted October 8, 2014 I've been trying to remake all of the cases I was testing 1.8 Beta 1 with, and for some reason the PSTs aren't processing. I get this error java.lang.UnsatisfiedLinkError and then a ton of jars not found in resource path. Was I wrong to uninstall the other versions of Intella first? Or is there something else that I may be doing wrong? Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted October 9, 2014 Report Share Posted October 9, 2014 Hi! You were absolutely right to uninstall previous version of Intella. You can always have few different versions side-by-side, but if you just want to have one, then uninstalling previous one is the way to go. This looks to us like a broken installation. Can you try disabling your Anti Virus (just to be sure that it doesn't intervene) and reinstall the Beta (note that we already have Beta 2 out!)? Link to comment Share on other sites More sharing options...
dpmills Posted October 9, 2014 Author Report Share Posted October 9, 2014 Unfortunately, I've done all of that...including re-downloading the installation files just to make sure it didn't have anything to do with that. I'm currently clearing out a Win7 machine to act as the server because, although they always say "Server 2008 not supported" this is the first time that it's completely failed on the server I test things on. Link to comment Share on other sites More sharing options...
admin Posted October 9, 2014 Report Share Posted October 9, 2014 Hi, What is strange is 2008 is now supported in 1.8. We have 100 of users running it. Is there any other AV or security software that could be blocking? Link to comment Share on other sites More sharing options...
dpmills Posted October 9, 2014 Author Report Share Posted October 9, 2014 No, oddly it's a completely vanilla version of 2008…it installs with the caveat of "Server 2008 not supported" and lets me create cases, but any time I add a PST, it just shows up as an individual file with a long java exception. I tried installing the latest JDK just in case, but nothing worked. I made the same case with 1.8 Beta 2 on a Windows 7 box and it processed in record time and was easily shared…but for some reason I'm unable to get it to work with Windows Server… Link to comment Share on other sites More sharing options...
admin Posted October 9, 2014 Report Share Posted October 9, 2014 Can you open the PST on the 2008 server in Outlook? Link to comment Share on other sites More sharing options...
dpmills Posted October 10, 2014 Author Report Share Posted October 10, 2014 Yes. The server is the same one that was working on 1.8 Beta 1. Just to make sure there's no remnants of previous installations potentially causing any problems, I'm reinstalling the OS from scratch and seeing if it works at that point. If not, I can send my indexing exceptions/error logs to whoever needs it. Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted October 14, 2014 Report Share Posted October 14, 2014 Hi again! Any progress with resolving your issue? Link to comment Share on other sites More sharing options...
dpmills Posted October 14, 2014 Author Report Share Posted October 14, 2014 Went from a completely fresh install (of Server 2008 R2 w/ SP1 + Windows Updates) and am still getting the same error. Link to comment Share on other sites More sharing options...
admin Posted October 16, 2014 Report Share Posted October 16, 2014 Interesting issue. Can you look at the Windows event log to see if there are any clues there. This is the first time we have heard of this happening even on 2008. Link to comment Share on other sites More sharing options...
dpmills Posted October 17, 2014 Author Report Share Posted October 17, 2014 There are 2 System Log error messages generated each time I try to process the data. I tried again today just to make sure that the error timing lined up with the attempts. Is this something that I should make a support ticket for in order to upload logs/indexing exceptions reports? Link to comment Share on other sites More sharing options...
admin Posted October 17, 2014 Report Share Posted October 17, 2014 Please do send the Event log entries. I would like to see what is causing it... Link to comment Share on other sites More sharing options...
dpmills Posted October 17, 2014 Author Report Share Posted October 17, 2014 Ticket created and log entry uploaded. Link to comment Share on other sites More sharing options...
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