jt_87 Posted May 4, 2022 Report Share Posted May 4, 2022 Hi All, I have been using Intella for about a year now, as part of a massive project at my organisation. One of the things that we have enabled is the "Custom ID" feature, which has been really helpful to match items between cases. However, we can't seem to search by Custom ID in either of the cases. Can anyone advise how it would be possible to search for items via this ID? I have tried via the Text Search, but this doesn't seem to work (we have all available options selected within the Text Search field scope). Any help would be greatly appreciated. Cheers! James Quote Link to comment Share on other sites More sharing options...
jon.pearse Posted May 4, 2022 Report Share Posted May 4, 2022 Hi James, Currently Intella cant search for custom IDs. This is something that we will add in a future version. 1 Quote Link to comment Share on other sites More sharing options...
jt_87 Posted May 5, 2022 Author Report Share Posted May 5, 2022 8 hours ago, jon.pearse said: Hi James, Currently Intella cant search for custom IDs. This is something that we will add in a future version. Hi Jon, That's great to hear it's on the roadmap, it'll be super helpful I think. Thanks for the quick response also Cheers, James Quote Link to comment Share on other sites More sharing options...
Adrian Posted May 13, 2022 Report Share Posted May 13, 2022 I'll second James on this feature. It will be very helpful for our workflows as well 1 Quote Link to comment Share on other sites More sharing options...
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