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Found 2 results

  1. Hi All, I have been using Intella for about a year now, as part of a massive project at my organisation. One of the things that we have enabled is the "Custom ID" feature, which has been really helpful to match items between cases. However, we can't seem to search by Custom ID in either of the cases. Can anyone advise how it would be possible to search for items via this ID? I have tried via the Text Search, but this doesn't seem to work (we have all available options selected within the Text Search field scope). Any help would be greatly appreciated. Cheers! James
  2. Hello! I'm working on a privilege keyword search for a client. The client has requested that I search for emails to/from their attorney. This part is easy enough to implement. Here's the hard part: The client has requested that I exclude items in which privilege may have been waived by CCing another person. In other words, if the client communicated with their attorney but also CCed someone else, we don't want that search result to be returned. Ideally, it would be great to craft a search something like this: (from:attorney@lawfirm.com OR to:attorney@lawfirm.com) AND NOT cc:[anyone other than attorney@lawfirm.com] Of course, that's not a valid search, and I don't think that such functionality exists. The only way I think this can be done in Intella is as follows: Run the basic search: (from:attorney@lawfirm.com OR to:attorney@lawfirm.com) and select the resulting bubble Review the Email Addresses Facet and look for any CC (or possibly other) addresses OTHER THAN attorney@lawfirm.com Remove these items from the results I believe the above should work, but I'd love to know if there is a better way to do this. Thank you! Bryan
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