jt_87

Hi All, I have a couple of conundrums that I wonder whether any one has come across themselves/resolved? Date/Time Sorting We have a case which has chat message data held within it; SMS, WhatsApp, iMessage etc... Our customers have been asking for reports of custodian messages in a threaded format (with the conversations sorted by date and time). I can create the report, using the "Report" function on the "Export Type Selection" screen. When I get to the sections, I can select the "Communication" section, displaying the items as a conversation, sorted by Primary Date (see image). However, when I export the report, I notice that the conversations are not sorted into Date/Time order. As you will see on the attached PDF file (which has been sanitised for privacy), you will see that there are a couple of conversations in the correct date/time order, but then a thread of chat messages from October appears. Following that, you will see further instances of out-of-order chat threads. I have tried using the section for "Chat Conversations", but that just returns a blank report with no items within it. I expect that this is because all the items we are exporting are of type "Chat Message" only, but as it threads them into a "conversation" in the report, I expected it to be able to sort the threads by date/time order? Date/Time Conundrum Another quirk I have noticed when exporting is, within the report output there is a table that provides the GMT/BST date/time at which the threaded conversation occurs, but within the data in the table below this, it is in the native date/time format (of Eastern Time as these are from US devices). Is there a reason why one part of the table exports in GMT/BST time and the data in the native time zone of the items in the database? Also, is there a way to configure the export to use one or the other time zone? Thanks in advance JT Unsorted Threaded Chat Message Report.pdf

Hi Jon, OK, we'll look at getting a ticket logged and send you the requested information Cheers, James

Hi All, We've been using Intella extensively, with multiple cases within the platform. We are getting reports from our users that they are experiencing a number of errors or odd activity. For example: Error: "Unable to retrieve batches from the server" (Review Panel) Error: "This item has no content to be rendered" (within an item in the Review Panel) Error: "Error during download. Please try again or check logs for details" This error typically appears when you've sorted a list of results by a column (Family Date for example) and then attempt an export of the item table to CSV. Generally, users using Google Chrome find that moving to Microsoft Edge resolves the issue. However, the 3rd error mentioned has definitely been experienced within the Microsoft Edge browser. Usually, clearing the browser cache and getting back into the case resolves the issue for a little while, but prolonged use of the platform does see these errors coming back up now and again. I just wanted to raise this in case someone else is having similar issue(s), and whether Vound have come across this at all? Thanks so much! Regards, James

Hi Jon, That's great to hear it's on the roadmap, it'll be super helpful I think. Thanks for the quick response also Cheers, James

Hi All, I have been using Intella for about a year now, as part of a massive project at my organisation. One of the things that we have enabled is the "Custom ID" feature, which has been really helpful to match items between cases. However, we can't seem to search by Custom ID in either of the cases. Can anyone advise how it would be possible to search for items via this ID? I have tried via the Text Search, but this doesn't seem to work (we have all available options selected within the Text Search field scope). Any help would be greatly appreciated. Cheers! James