Embedded Images in Emails

[ifinch001]

I had a question regarding embedded images on emails and if someone has a workaround, it would be appreciated.

Test Environment:

Intella 2.2.1 and a single email with 0 attachments, but multiple embedded images. Specifically, the embedded images are signature block pictures, a image that was copy-pasted to the email, and another of unknown origin.

My goal is to be able to index that email and get a result saying that there is only a single item in the index. More specifically, I want to PREVENT Intella from peeling out the images found in an email unless they are explicitly attached to the message. If an image was a traditional attachment to the email, of course I would want that separated into its own item. Here are my tests.

First, using default settings, the index resulted in 5 family items - not what I need.

Second, unchecking the option in the "Add New Source" prompt under "Items" for "Index images embedded in emails and documents," the index resulted in 5 family items - again, not what I need. Based on the "?" explanation on the same page for the indexing embedded images option, I would expect this to solve my problem, but it does not.

Based on what I am seeing in the metadata from the indexed email, it appears that Intella is interpreting the embedded images as attachments, which I would consider to be fundamentally incorrect.

As for my question, is there any way for me as a user to manipulate the Intella indexing process in a way that prevents the split of embedded images (sig blocks are generally the biggest issue) as separate items in the index? In other words, is there something I can do in the above test that results in only a single email in the index as opposed to an email and 4 embedded images?

I will say that an E-Discovery tool that we use for specific situations classifies all 4 embedded images as such and has a toggle to prevent the images from being separated as individual files from the parent email.

Please let me know if this needs further clarification.

[jon.pearse]

Hi ifinch001,

If these are proper signature block images then these should normally be identified as embedded. There might be something in the email that makes it that these are not processed as such. We will reply to your support ticket as we will need a sample for testing.