OCR Errors

[fuzed]

Hi all, 

 

I've been processing some data this morning that the client has sent through and I've had a small number of errors in the data which are as follows:

"Sep 24, 2018 2:37:23 PM",45441,****removed.pdf,*****removed,TIFF Image,165 KB,Failed: Access violation. The instruction at 0x000002FFF6D4BCA8 (c:\program files\vound\intella 2.2\frengine\bin\recpage.dll) referenced memory at 0xFFFFFFFFFFFFFFFF. The memory could not be read.

as well as similar errors - 

The instruction at 0x000002FFF6C60F2B (c:\program files\vound\intella 2.2\frengine\bin\recpage.dll) referenced memory at 0x000000001D349F00. The memory could not be written.

This is an error for a number of the files that are being processed.
I've tried changing the memory values to larger and smaller values in the .ini file and the case file, but still not any different.

Does anyone have any thoughts?
I don't want issues with the data, i.e. the client having data that is missing etc.

[jon.pearse]

Hi,

It is best to move this query to our support system as we require some data from you. Can you submit a support ticket in the support portal and attach the main and warning log files from the case. Also, we need samples of the problematic files for testing.

[fuzed]

I'll speak to the client and ask permission to share files first, if they give me the go ahead then I can share the files that are causing the issues.

[fuzed]

email sent with logs etc.

[fuzed]

.....