068 Posted January 31, 2018 Report Share Posted January 31, 2018 Hi Bit concerned right now.. really hope someone can provide some guidance I've been adding and indexing new sources one by one (about 12 so far) and while my last source was indexing I got a out of bounds exception and had to exit Intella upon re-opening Intella i notice that the insight tab isn't able to present the various snapshots (eg internet artifacts) due to this out of bounds exception and some of the values are showing as null. Not quite sure what to do now. If i remove the last source and re-add it and index that new source will everything be ok? or will I need to re-index the whole lot? Or revert to a backup? I backed up about half way in but not since.. If it would assist I can provide error logs. Thanks heaps in advance Quote Link to comment Share on other sites More sharing options...
jon.pearse Posted January 31, 2018 Report Share Posted January 31, 2018 Hi 068, Can you submit a support ticket on the support portal please. We will need the case logs. Dont post them here, it is best to send them with the ticket that you create. Jon Quote Link to comment Share on other sites More sharing options...
068 Posted January 31, 2018 Author Report Share Posted January 31, 2018 Hi Thanks for your reply http://support.vound-software.com/Tickets/Submit/RenderForm I have tried to lodge a ticket through the above link but after clicking submit the page displays Network Error A communication error occurred: can you please help further Thank you Quote Link to comment Share on other sites More sharing options...
068 Posted January 31, 2018 Author Report Share Posted January 31, 2018 Also i'm currently running Intella v2.01 - would you advise I upgrade to 2.1 as I think newer versions of Intella have the ability to delete evidence sources? Quote Link to comment Share on other sites More sharing options...
jon.pearse Posted February 1, 2018 Report Share Posted February 1, 2018 Hi 068, Have you logged on to the support site before submitting the ticket? If so, then maybe you can ask your IT team to help with the error. Perhaps they have blocked access to the support site, or have some security in place somewhere? Yes, it is always best to use the latest release. 2.1 has a number of new features that you can read in the release notes. Note that cases made with 2.0.1 need to be converted before you can use them in 2.1, but that is a straight forward process. Also, I expect that we will be releasing 2.1.1 within the next 2 weeks. Maybe it is better to wait for that release? Quote Link to comment Share on other sites More sharing options...
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