jcoyne Posted February 11, 2016 Report Share Posted February 11, 2016 Hi, I want to move a number of my intella connect cases from (say) c:\Intella cases\Case1 to d:\Intella cases\case1 Within the admin panel you can only add or delete a case. I dont really want to delete a call and re-add it as I will have to allocate all of the users to the case. Id there a conf file that I can edit ? Best regards, Jason Coyne Link to comment Share on other sites More sharing options...
Chris Posted February 17, 2016 Report Share Posted February 17, 2016 Hello Jason, These steps will let you move a number of cases: Shut down the server. Move the case folders in Windows Explorer. Edit the C:\Users\[uSERNAME]\AppData\Roaming\Intella\cases.xml file in a text editor to reflect the changed paths. Start the server. Unfortunately this means some (limited) down-time for the entire server. Link to comment Share on other sites More sharing options...
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