4n6geek0 Posted April 10, 2015 Report Share Posted April 10, 2015 Anyone encountered this before when trying to open the case from Intella: "Unknown exception when opening a case. Please check out the case log files for additional info." Checked the log files and nothing make sense, at least to me. Help needed. Thanks Quote Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted April 10, 2015 Report Share Posted April 10, 2015 Hi! If you can't make any sens of the log files, then please open a new ticket in our support portal and send those logs to us. I'm sure we will be able to help. BTW, did you have a look at both types of logs (server logs and case logs)? Thanks! Quote Link to comment Share on other sites More sharing options...
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