Jump to content

Case Default Memory Settings

Recommended Posts

We are often getting more and more requests to capture and export MS Teams chat messages to PDF for various stakeholders.  What we are finding out is that the "default" memory settings of our cases often run into "OutofMemory" errors when we export PDFs of the conversations.  Simply adjusting the memory allocation settings seems to resolve this issue (in the case settings), but its a bit of a hassle to close the case, adjust the settings, and then re-open.

Is there a way to set the default memory allocation settings (and service Memory allocation) for each NEW case that is created to be a manual value rather than the "auto" that is currently populated?  We've started using the IntellaCMD.exe and case templates from the command line, so this would help our automation efforts.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...