We are often getting more and more requests to capture and export MS Teams chat messages to PDF for various stakeholders. What we are finding out is that the "default" memory settings of our cases often run into "OutofMemory" errors when we export PDFs of the conversations. Simply adjusting the memory allocation settings seems to resolve this issue (in the case settings), but its a bit of a hassle to close the case, adjust the settings, and then re-open.
Is there a way to set the default memory allocation settings (and service Memory allocation) for each NEW case that is created to be a manual value rather than the "auto" that is currently populated? We've started using the IntellaCMD.exe and case templates from the command line, so this would help our automation efforts.
