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Cannot find HASP SRM Run-time Environment DLL (E0004)


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The release of Windows 8.1 Update 1, know as KB2199255 has broken the way that the HASP dongle works.  By working with Safenet (the makers of the HASP dongle) we can offer the following solution. 

To solve the issue caused by KB2919255: HASP SRM Run-time Environment DLL (E0004)" on Windows 8.1 update 1:
1. Please save the attached haspjert.zip file to your desktop. 
2. Open Windows Explorer and navigate to C:\Program Files\Vound\Intella 1.7.3 (or wherever you have installed Intella)
3. In the install folder you will see a file called haspjert.dll
4. Right-click and Rename haspjert.dll to old-haspjert.dll 
5. Unzip the haspjert.dll in the zip you saved to your Desktop in to the Intella folder (C:\Program Files\Vound\Intella 1.7.3) 
6. Restart Intella and the error should now be gone.



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  • 2 years later...

Hello Jason,


I doubt that this will be the same technical issue. Back then the problem was that Intella would not start on any Windows 8.1 machine whatsoever. We have not seen this issue pop up on Windows 10 before - I double-checked it with the latest Windows updates.


I think this is best handled through a support ticket, so that we can have a look at your log files. Can you open a support ticket for this?

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