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Compound Cases with Custodians


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During import we selected Configure custodians for each database. All custodians loaded in well for each of the 5 cases. After loading all 5 cases to a compound case none of the custodians are there. We are doing a custodian level dedupe for 500 custodians. Is this not possible with compound cases?

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Hi,

No, not by csv directly. It is possible to import custodians via an overlay, but the problem is that the item IDs won't match. The item IDs in the compound case and in the sub cases will be different, therefore it won't work. 

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