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Intella Errors - Browser History Issue


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Hi All,

We've been using Intella extensively, with multiple cases within the platform.

We are getting reports from our users that they are experiencing a number of errors or odd activity. For example:

  • Error: "Unable to retrieve batches from the server" (Review Panel)
  • Error: "This item has no content to be rendered" (within an item in the Review Panel)
  • Error: "Error during download. Please try again or check logs for details"
    • This error typically appears when you've sorted a list of results by a column (Family Date for example) and then attempt an export of the item table to CSV.

Generally, users using Google Chrome find that moving to Microsoft Edge resolves the issue.  However, the 3rd error mentioned has definitely been experienced within the Microsoft Edge browser.

Usually, clearing the browser cache and getting back into the case resolves the issue for a little while, but prolonged use of the platform does see these errors coming back up now and again.

I just wanted to raise this in case someone else is having similar issue(s), and whether Vound have come across this at all?

Thanks so much!

Regards,
James

Intella Error 1.png

Intella Error 3.png

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Hi,

We will likely need the logs to investigate these errors. Can you submit a support ticket with the detail you have provided in this post via the support portal please. https://support.vound-software.com/

We will also need:

1) The case logs for the time period when these errors occurred.  
2) The version you are using.
3) Your dongle ID. This page shows several way to find your dongle ID. https://www.vound-software.com/software-downloads

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13 hours ago, jon.pearse said:

Hi,

We will likely need the logs to investigate these errors. Can you submit a support ticket with the detail you have provided in this post via the support portal please. https://support.vound-software.com/

We will also need:

1) The case logs for the time period when these errors occurred.  
2) The version you are using.
3) Your dongle ID. This page shows several way to find your dongle ID. https://www.vound-software.com/software-downloads

Hi Jon,

OK, we'll look at getting a ticket logged and send you the requested information :)

Cheers,

James

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