thisRupe Posted May 5, 2022 Report Share Posted May 5, 2022 Hello, I am having issues viewing the content of emails in Preview mode and when choosing to open in an external application. When choosing to open using an external application I receive an error "Couldn't get item content. Please make sure the evidence files are available" When choosing to "Preview", I found the content wasn't available to view This occurs with .msg, .pdg, and .jpg Version: Intella Professional 2.5.1 I have imported several .pst mailboxes as sources into a new Intella case and ran the indexing options for them. The case and evidence files are located on a local RAID drive on the system where Intella is installed. The issue occurs under the "search" tab, after doing a keyword search then selecting the bubble of results associated with the keyword. Quote Link to comment Share on other sites More sharing options...
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