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Hello,

I am having issues viewing the content of emails in Preview mode and when choosing to open in an external application.

When choosing to open using an external application I receive an error "Couldn't get item content. Please make sure the evidence files are available"

When choosing to "Preview", I found the content wasn't available to view

This occurs with .msg, .pdg, and .jpg

Version: Intella Professional 2.5.1

I have imported several .pst mailboxes as sources into a new Intella case and ran the indexing options for them.

The case and evidence files are located on a local RAID drive on the system where Intella is installed.

The issue occurs under the "search" tab, after doing a keyword search then selecting the bubble of results associated with the keyword.

 

 

 

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Hi,

Can you submit a support ticket via the support portal please. https://support.vound-software.com/

The technical team will need the following:

1) Your dongle ID. This page shows how to find your dongle ID. https://www.vound-software.com/software-downloads

2) A full description of the issue. Please include screenshots of the issue and any errors which are shown on the screen.

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