thisRupe Posted May 5, 2022 Report Share Posted May 5, 2022 Hello, I am having issues viewing the content of emails in Preview mode and when choosing to open in an external application. When choosing to open using an external application I receive an error "Couldn't get item content. Please make sure the evidence files are available" When choosing to "Preview", I found the content wasn't available to view This occurs with .msg, .pdg, and .jpg Version: Intella Professional 2.5.1 I have imported several .pst mailboxes as sources into a new Intella case and ran the indexing options for them. The case and evidence files are located on a local RAID drive on the system where Intella is installed. The issue occurs under the "search" tab, after doing a keyword search then selecting the bubble of results associated with the keyword. Quote Link to comment Share on other sites More sharing options...
jon.pearse Posted May 5, 2022 Report Share Posted May 5, 2022 Hi, Can you submit a support ticket via the support portal please. https://support.vound-software.com/ The technical team will need the following: 1) Your dongle ID. This page shows how to find your dongle ID. https://www.vound-software.com/software-downloads 2) A full description of the issue. Please include screenshots of the issue and any errors which are shown on the screen. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.