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Event log functionality


ShaunC
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In a competitor's product, in the history pane that showed actions taken in the case (effectively the "Export>Event Log" function in Intella), each search was able to be directly recalled from that tab.

So for example if you searched and it returned 1000 items, from memory you could double click that line in the log and it would preform the same search and give you the same 1000 items.

The main reason I would be wanting something similar is that I recently had a support case open for a variance between searching and tagged items, and if there was a way that the event log could record some sort of hash for that action, so that it could be recalled exactly in the future, that could be helpful.

Happy to elaborate further, I feel like I haven't really explained it well.

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