EWRisher Posted January 26, 2021 Report Share Posted January 26, 2021 I have two Azure VM's which are hosting both Intella Connect (v2.4) and Intella Node on Windows 2016. I have a physical desktop Windows 10 machine that is running Intella Connect as a service and is hosting the license dongle. I have attempted to start the service (IntellaConnectService) using my domain service account, but I receive an Error 1069: The service did not start due to a logon failure. I do use the right password and domain service account. So I start the IntellaConnectService as a Local System Log On. However, the service does not stay running properly and has to be restarted. This is painful in that I am not in the office on a daily basis. I had the service running and able to run Intella Connect yesterday; however, today, it appears the service has stopped and Intella Connect is asking for the license again. What am I missing? UPDATE: I think I may have figured it out. Maybe! I had the dongle in a USB3 Superspeed port on the desktop. I know in the past I have had issues with other license dongles with USB3 ports. I moved it to a USB2 port and restarted the machine and Intella Connect from another machine can now see the License. Quote Link to comment Share on other sites More sharing options...
jon.pearse Posted January 27, 2021 Report Share Posted January 27, 2021 Hi, if you find that this is not resolved and you still have issues, please submit a support ticket via the support portal. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.