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jon.pearse

Geolite2 database can't be downloaded in Intella

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Recently we have had a few customers report that they can not download the Geolite2 database within Intella/Connect. It looks like the vendor for the database has changed the way the database can be accessed, and Intella/Connect can no longer download it.

If you need to install the GeoLite2 database, you will now need to firstly download the database, and then install it manually. See the steps below.

  1. Sign up for a MaxMind account - https://www.maxmind.com/en/geolite2/signup
  2. Go to the downloads area - https://www.maxmind.com/en/accounts/current
  3. From the 'GeoIP2 / GeoLite2' section, select the 'Download files' link.
    image.png
  4. Download the GeoLite2 City Binary database.
    image.png
  5. Extract the GeoLite2-City.mmdb file into C:\Users\[USER]\AppData\Roaming\Intella\ip-2-geo-db.

    Note: You may not be able to see this folder as it is hidden by default. To go directly to the Roaming folder, type %appdata% into the Windows search box, then press the Enter key. Once done, navigate to the \Intella\ip-2-geo-db folder and put the GeoLite2-City.mmdb file in there.
    image.png
  6. Open Intella or Connect and verify that the database is installed.
  7. Please see the following video on the above process:

 

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