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bradonline

Stuck on "Preparing Case"

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We are regularly unable to get to individual cases in Connect because when we hit the link to go to a case we are presented with a page saying "Preparing Case" .  Sometimes this will last 15 minutes, sometimes hours, sometimes the page will never proceed past this point.   We are on Connect 2.1.1 on 12 core and better Dell servers with 96GB of RAM.  Storage is on enterprise iSCSI SAN.  Plenty of resources and speed here.  Anyone seen this?

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