Print view glitch

[AdamS]

I'm seeing some unusual behaviour and wanted to check if anyone else has seen this.

When previewing an email we go to "print report" option, we then have two "yes/no" questions to answer (Include Attachments AND print preview view) which we select yes on both. When the print preview appears the second page of text containing the bulk of the email body is blank.

This only occurs when selecting the "print preview view" option, if we select no for that option then the print window renders the 'content' view and there are no issues.

 

My first thought was that this was an HTML rendering issue as the computer in question had IE as the only browser, so I installed Chrome, made sure that was the default browser and the issue appeard to go away. However it has no reared it's head again and the second page is always blank.

[Primoz]

Hi AdamS,

Are you experiencing this with Intella or Intella Connect?

Are you referring to:

... when saying that this only occurs when selecting the "print preview view"?

Also did you try to open the resulting PDF in some standalone PDF viewer (i.e. Adobe)?

[AdamS]

Yes sorry, that's the option, and I should have clarified this is being seen on Intella Reviewer only.

 

[Primoz]

Did you maybe try to open the resulting PDF in some standalone PDF viewer?

Is the second page still missing in that case?

 

[AdamS]

I'll check on that next time I'm at that particular clients as I don't have access at the moment.