Export email contains Chinese characters

[kevinma]

My computer is English Windows XP and able to display Chinese Characters properly. I tried to export the email contains Chinese characters in Intella.

 

Right click the email and then select Export Highlighted Results and select PDF Format.

The email exported successfully, but when i view the pdf files, all the Chinese characters are gone.

 

Is there any special requirements to export this type of emails?

[Chris]

Hello,

 

Yes there is, have a look at the user manual, at the section called "How to print and export PDF reports with characters of my language?"

[kevinma]

Thanks Chris!

According to the manual, we have to download and copy Unicode TrueType font (.ttf) files to C:\Program Files\Vound\Intella\font folder.

However, Chinese language is so complicated. One email content contains the following fonts.

• English - Arial
  
• Chinese Simplified - SimSun
  
• Chinese Traditional - PMingLiU
  
• Chinese Hong Kong - HKSCS
  

Those fonts are not available in single font package.

Is it possible for Intella to utilize/ render multiple fonts installed on the system?

And possibly add an option in Preferences for selecting "Printing and PDF generation" fonts?

[igor_r]

Hello,

 

Is it possible for Intella to utilize/ render multiple fonts installed on the system?

 

Unfortunately it's not possible at the moment. Only one custom font can be used when exporting to PDF. I can think of the following options for you:

1) Try to find a single font package that covers all the glyphs you need.

2) Use some third party tool to merge a few TTFs into a single one.

 

Please look at this: http://superuser.com...o-font-into-one