markjrouse Posted March 17, 2016 Report Share Posted March 17, 2016 I've been given a number of search terms in Japanese and have created a keyword list and imported. When I run my keyword list (with combine queries) I get a my results back. However, when I go into the first document, every one, both in English and Japanese, are highlighted. It appears that some words don't seem to work properly when it comes to the highlighting. It is clear that Intella is having some issues with the keywords, but I'm not sure what. Does this relate to a syntax issue? I would have thought Intella wold have told me if it didn't like a term. How does Intella handle Japanese words? Are there some best practices for defining keywords in Japanese? Link to comment Share on other sites More sharing options...
admin Posted March 17, 2016 Report Share Posted March 17, 2016 Hi Mark, We have a number of users in Japan. None have reported problems. Are you able to send support a few screenshots? As a question, can you read Japanese? If so do you see any obvious issues in the text highlighting? Link to comment Share on other sites More sharing options...
markjrouse Posted March 17, 2016 Author Report Share Posted March 17, 2016 Hi, I can't read Japanese I'm afraid, and that maybe be the problem. Have you heard of the problem with the highlight described above before? I don't know if I'm getting the syntax incorrect but assume the rules of proximity, phrase searches etc. equally apply? Link to comment Share on other sites More sharing options...
admin Posted March 18, 2016 Report Share Posted March 18, 2016 Hi Mark, No reports as you outlined. If you like I can ask one of our power users in Japan to help you. I do know that searching using CJK is very different. This indeed could be the issue. Link to comment Share on other sites More sharing options...
markjrouse Posted March 18, 2016 Author Report Share Posted March 18, 2016 Hi, yes, perhaps a power user can contact me to help me with this problem. Do you have any guidelines for searching using CJK terms? This is really urgent. Link to comment Share on other sites More sharing options...
admin Posted March 18, 2016 Report Share Posted March 18, 2016 Hi Mark, We don't have guidelines as the reality is that understanding the the language is the first step in getting true results. I will ask the person I know to reach out to you. Link to comment Share on other sites More sharing options...
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