Jacques B Posted June 10 Report Share Posted June 10 I just upgraded Connect and Node to 2.7 (from 2.6.1). I think I correctly started the indexing process for a new source in an existing case. When I click on the case source, I see "This case is currently being indexed by Intella_Node" near the top of the screen, and the source says "not indexed". This is a case where I previously indexed a source. This is a new source I'm adding. In the past, I thought you could clikc on Last statistics and see the current status of indexing. When I click on that, I see the results of the previous indexing. I can't find anywhere in the UI where I can get the status of the current indexing task. Where can I see the processing status? Also, when listing all cases and clicking on the case with the source being indexed, I see the following in red for the case (under case description): "Unknown error. Details: Cannot invoke "com.vound.intella.icase.local.stats operation. CaseOperationStatistics.getProgress()" because "operationStatistics" is null. Our Node and Connect servers are behind a firewall. I can't update the dongle from the server. I have to do an offline update (which I did today). I'm not sure if that's causing the above error (I checked off some logging option which I never did before). If the issue is a bug, this can be moved to a support ticket. But at this point, I'm not sure if it's something I'm not doing correctly in 2.7. Quote Link to comment Share on other sites More sharing options...
Jacques B Posted June 11 Author Report Share Posted June 11 Further to my earlier post, when I came in this morning, I was seeing the same "Unknown error. Details: Cannot..." message. It was saying that Node was still being used for indexing. I stopped and restarted the Node service, and then selected the option to re-index the second source I added yesterday. It now seems to be indexing correctly, and I am able to see the progress. Not sure what happened yesterday, but a restart of Node and re-indexing seems to have corrected the issue. Glad to see that we still see the indexing progress. I thought that for some reason, it had been removed in the update. If the matter repeats itself, I'll proceed through a support ticket. My initial posting above was because I thought it was a UI change that was causing me to not see any progress. Quote Link to comment Share on other sites More sharing options...
Brian K Posted June 13 Report Share Posted June 13 Seems like everything is working for you as it should at this point in time. If you have any further concerns you can proceed with placing support ticket. Thank you 1 Quote Link to comment Share on other sites More sharing options...
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