Grouping cases in Admin Cases View

[Lucas]

Hello,

As an admin user, I have access to multiple cases within Intella. In some instances, I have multiple cases for each of my clients. In order to group cases by client, I need to order them by name and use the client's name as a prefix. Something like that:

E.g.:

Client 1 Case 1

Client 1 Case 2

Client 1 Case 3

Client 2 Case 1

Client 2 Case 2 

Client 3 Case 2

I think it would be interesting to group cases as texts in a summary. So you could minimize and maximize the groups to see them together.

E.g.:

• Client 1: Case 1, Case 2, Case 3
• Client 2: Case 1, Case 2, Case 3

Do you think this is possible?

Thank you!

[jon.pearse]

Hi Lucas, 

The next version of Intella (2.5) will have some sorting options in the case manager. You can then use the prefix that you mentioned to sort the cases into groups.