Add new source > Unable to retrieve folders

[llanowar]

I have successfully added a few sources to an Intella Pro 2.3.1.2 case (E01s and folders). I am attempting to add one last E01 image and am receiving the following message in the "Select Folders" window: "Unable to retrieve folders."

Note: I loaded this problematic image in another tool (XWays Forensics) and am able to see the partitions and folders tree. I tried re-imaging just the primary partition in the E01 using XWays and adding to a new Intella test case: same issue "Unable to retrieve folders."

Any ideas on what may be causing this / how to fix?

Thanks group.

[jon.pearse]

Hi,

We will likely need to review the logs etc. Can you submit a support ticket please.