PST File Processing Errors (v1.8.3)

[garybrevans]

We have processed a number of PST files. There is nothing remarkable about them, standard email with attachments etc. We have identified a number of issues that are causing us some concern. 

1. Some indexed emails come up with an error when we try to export them, even though the evidence paths are correct, the email has indexed correctly and the email opens fine if you browse to it manually.
2. Some emails have been flagged as exception items, even though there’s no obvious reason why, the original emails open up fine. These exception items have not been indexed and are not keyword searchable.
3. There’s an issue in that some attachments are not loading up correctly.

Any thoughts or comments welcome.

 

Thanks.

 

 

[Primoz]

Hi Gary,

 

Can you please open a support ticket.

 

Please provide us with as much details as possible:

 

1. Some indexed emails come up with an error when we try to export them, even though the evidence paths are correct, the email has indexed correctly and the email opens fine if you browse to it manually.

 

What is exact error/exception? Note: Details can be found in Export report.

 

2. Some emails have been flagged as exception items, even though there’s no obvious reason why, the original emails open up fine. These exception items have not been indexed and are not keyword searchable.

 

What is exact error/exception? Note: Details can be found in the indexing Exceptions Report (Sources > Exceptions Report)...

 

There’s an issue in that some attachments are not loading up correctly.

 

3. What exactly do you mean with "some attachments are not loading up correctly"? What happens when you try to preview such item?