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Primoz

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  4. Current Issues with Intella Connect

    in Archived threads

    Posted

    Hi

     

    This is a 'Bug or not' question (Connect 1.8)

     

    When in the search interface and table view, right click gives an option to 'download original item'. When in the list view this option is greyed out. Is this meant to be or a bug ?

     

    Many thanks

     

    Mark

     

    Hi UKMS,

     

    If Download original item is available in Table view it should also be available in List view. I'll create a ticket for this. 

     

    Thanks for letting us know.

  6. Keyword testing tips

    in General Technical Information

    Posted

    Regular text words and special characters search
     
    One of the more frequent questions that hit our Support Team are related to searching keywords separated by special characters.
     
    Typical Support Question

    Dear Support, we need your advice on creating a search that will only find documents that contains exactly this phrase:

    happy-day

     

    We tried with following queries but none of them seems to produce the result we want:

    happy-day - It looks like it's evaluated as happy AND day.

    happy\-day - It looks like it's evaluated as happy AND day.

     

    Answer
     
    Note that during indexing, some of special characters will be filtered out and will never make it into the index. 
    The rules of handling specific characters depend on the context where they occur. For instance, the punctuation 
    characters like dots ('.') or dashes ('-') are significant within numbers, email addresses or host names, while being 
    ignored (i.e. interpreted as whitespaces) between regular text words. In the latter case, escaping those characters 
    will not make them searchable.
     
    Exactly the same happens in the case of happy-day phrase where dash is interpreted as white space so representation 
    inside the index is the same as for happy day - that is a reason that all instances of happy day and happy-day
    are returned when you search with the phrase search "happy day". Actually this is the closet you can get to what you want.
     
    Two search queries you provided are represented as:
    happy day
    which is actually the same as
    happy AND day
     
    In general you can think of this as if all special characters between text words, also in search terms, would be replaced with spaces
    so it's actually not possible to search for special characters between regular text words.
     
    Now the question arise where special characters can actually be used:
    - [+-.,%$] are significant in numerals.                      Example search term: -100.0
    - [.-@] in email addresses and host names.            Example search term: info@vound-software.com

  7. MS Outlook sources and <ORPHAN ITEMS>

    in Archived threads

    Posted

    Hi everyone, 
     
    I am opening this topic as quite a few questions related to the folder showed up in our support system recently.
     
    For everyone who overlooked the explanation in the User Manual:

     

    Intella will try to recover deleted items from the Outlook data file. Recovered items will be located in a special folder named “”.
    Furthermore, Intella may encounter items outside the regular root folder in the PST file. Any such items are placed in a special folder called “”.
     
    Note, that these items are not visible when the PST file is opened in Outlook. Typically they are left-overs from Outlook's own processing and may disappear when the PST file is compacted by Outlook. You can think of orphaned items as a special type of recovered items. It is normal that parts of the body or email headers are missing.
     
    FAQs related to :
     
    1) Are these orphan items normally available/visible for the user when using Outlook?
    No.
     
    2) Are orphan items complete or could they be fragments of a message?
    It is normal that parts of the body or email headers are missing.
     
    Please help us expand this FAQ list - you are welcome to send any questions related to this topic that you can't find answer to.

     

  9. [locked] Wish list/suggestions V1

    in Intella 10/100/250/Pro

    Posted

    Hi Adam,

     

    We will take your ideas into consideration for sure, but for now we can't make any promises if and when those functionalities will take place.

     

    Currently this could be achieved with the use of Intella Connect:

    The reduced data set could be exported in Original format. From the mentioned exported set new case could be created and shared with Intella Connect. That way your clients could access the case of reduced data set with the use of the browser (if they are provided with credentials).

     

    Please note that ACLs are something we would like to incorporate into Intella Connect. With mentioned feature it can be possible to share only the portion of the case.

  10. Efficiently searching across parent-child relationship

    in Archived threads

    Posted

    Hi Bulldawg,
     
    I think that your way of doing it is correct. I could achieve same results with those steps:
    • Perform a Keyword list query (checked Combine queries).
    • Select all results in items table and perform Show Parents action available in the context menu.
    • In Show parents dialogue Only consider emails in the path should be checked
    • After pressing Ok, new cluster map will be constructed.
    • Now the Keyword list query may be removed from the Searches list as it is not needed anymore.
    • At this step only one cluster should be shown representing all e-mails with attachments that contains at least one of the words in Keyword list used in Step 1.
    • The last step is to Include only the mails of specific sender/receiver:
      • Select sender/receiver in the email facet
      • Press Include in the Search button dropdown
    • Now there should be only one cluster representing e-mails of specific sender/receiver with attachments that contains one of the words from Keyword list used in Step 1.

       

    Can you please elaborate on this statement "with a long keyword list this is inefficient" as I am not sure what exactly did you mean?
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