Armin
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Posts posted by Armin
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On 9/24/2019 at 8:01 AM, AdamS said:
Chris the only time I've seen this before was when the indexing process was interrupted or failed to complete properly.
I would try reindexing (if you haven't already).
Also for urgent issues I'd always suggest starting a ticket or emailing support directly, as much as the team try to monitor and reply here I have noticed that from time to time they are not as active as I'd not they'd like to be. I suspect close to update release time they get caught up in the work and can't be here as much....
On 9/11/2019 at 2:17 AM, cmcnaughton said:Hi all
This is an issue I hadn't seen before.
When I try and preview an email or file internally I only see the name of the document or email and not the content. If I preview the document or email externally I see the content. This includes not seeing anything in the preview tab, raw data, properties etc.
Interestingly when I run a keyword search it does find data, so that would indicate the indexing has been successful.
Any help gratefully accepted. This is an urgent case by the way (Aren't they all)
Chris McNaughton
Hi! Encountered similar error with Intella 2.4.1 even after Index-Rebuild
Furthermore that item couldn't be found w/ search parameters "From/Sender", only when "Raw Data" is selected (but keyword definitely exists in eMail+Header)
Cannot see email or file content when previewing internally
in Intella 10/100/250/Pro
Posted
Thanks! Log from last night is >1GB huge and contains "Text store was not closed properly" (found nothing about it in the manual)
During Re-Index Post-Processing the Warning "Detected corrupted text store. Results might not be accurate" appeared. Any idea?