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User Administration/System Auditing


ccossett
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Product: Intella Connect
Category: User Administration/System Auditing
Assumption: User administration is using LDAP to query Active Directory for authorized users
Description: The ability to export a list of users currently associated with shared (or all) cases.  This option would be great in the following two use cases:

  1. Sending communications to all active users – In order to communicate service interruptions to all active users we currently manually look up users associated to all cases.
  2. Auditing users – In order to reconcile the users that have access to login to Intella Connect and those that can login and access cases within Intella Connect.  We error on the side of caution and remove all users that don’t currently have access to Intella Connect cases and this list would help us do that audit quicker.
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