dpmills Posted October 20, 2016 Report Share Posted October 20, 2016 Good morning, We have a case shared in Intella Connect that gets: "Error response code: 500Please contact support if this error persists" after every search completed. It's not every case, and we have backed up the case just in case, but where is the best place to look for how/why the error is popping up and what needs to be done to fix it? Thanks, Daniel Link to comment Share on other sites More sharing options...
jon.pearse Posted October 20, 2016 Report Share Posted October 20, 2016 Hi Daniel, I have moved you query to support as we need to ask you questions about your setup and request log files. You will receive an email from our support team requesting this information. Regards Jon Link to comment Share on other sites More sharing options...
AdamS Posted October 25, 2016 Report Share Posted October 25, 2016 I have seen this from time to time and while I'm not sure exactly what is causing it in my case stopping the Connect service and restarting it often will correct the error. In some cases a full reboot of the Connect machine is needed. Admittedly it is rare that I see these but that seems to work for me. Link to comment Share on other sites More sharing options...
ŁukaszBachman Posted November 2, 2016 Report Share Posted November 2, 2016 Generally speaking error code 500 means that something unexpected has happened. I must say contacting support is not usually needed. Very often it's enough to open case logs and see if the exception logged there is not something that user can work out himself. Sometimes it's something as simple as temporary I/O error happening on USB or network disks. In that case refreshing web browser tab might help immediately. If however this happens every time it's best to open a ticket in our support portal. Link to comment Share on other sites More sharing options...
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