Shirish.Lele Posted Thursday at 05:13 AM Report Share Posted Thursday at 05:13 AM Has anyone else faced this? I created a keyword list so that it has something like "This is a file name.xls",FNQ/"This is a file name.xls" "My search criteria is the same across multiple cases so I export this as a template. When I use this template to create another case, the keyword list looks like "This is a file name.xls","This is a file name.xls" If I delete the keyword lists and import afresh, then it works correctly. Quote Link to comment Share on other sites More sharing options...
Alex Posted Friday at 05:48 AM Report Share Posted Friday at 05:48 AM Hello, Thanks for noticing this! Custom tag values are not supported in Keyword Lists stored in Case Templates, indeed. This will be improved in next Intella versions. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.